Codentrel, a technology solutions provider based in Mississauga, is seeking a skilled Telecom Analyst – IT to join our energetic team. This role involves supporting mobile device operations, troubleshooting hardware/software issues, and ensuring smooth telecom operations for the organization.

Responsibilities Provide hands-on support for Samsung and BlackBerry mobile devices, including hardware and software troubleshooting

Deliver excellent customer service with strong organizational, written, and verbal communication skills (French language skills are an asset)

Assist with configuration, upgrades, and updates (OS, firmware, patches) for Android smartphones in line with company requirements

Perform general telecom maintenance and support, including client assistance, new deployments, and troubleshooting

Diagnose and resolve technical issues related to mobile devices and applications, escalating when required

Collaborate with the Service Desk to complete requests according to priority

Communicate effectively with vendors and internal stakeholders

Conduct product testing as needed

Maintain operational readiness, including occasional travel and after-hours availability Requirements Education & Certification:



College diploma or university degree in a related field

Minimum 2 years of related work experience (telecom industry experience preferred but not mandatory) Technical Skills & Knowledge Basic understanding of Microsoft Office, Windows OS, Microsoft Active Directory, Microsoft Exchange Server, Active Sync, and mobile device management

Proven operational support experience and solution implementation

Familiarity with Telematics Technology is an asset

Proficiency with core software applications, particularly Microsoft Office Suite

Experience with BI tools such as Power BI is an advantage Soft Skills Strong analytical and problem-solving abilities

Effective multitasking and time management skills

Highly motivated, adaptable, and collaborative

Strong customer service orientation

Excellent written and verbal communication skills Work Conditions Standard hours: 8:00 AM – 5:00 PM

Occasional evening and weekend work for deadlines, implementations, or production support

May require sitting for extended periods and lifting items over 20 lbs

Occasional travel may be required

📌 Telecom Analyst – IT (Mississauga)
🏢 Codentrel
📍 Mississauga