Technology Support Specialist (Part time, On-Call) Location: Toronto, Richmond Hill, Markham & Vaughan (GTA)

Compensation: $50/hour

Hours: Approximately 1–5 hours per month (as needed), with opportunities to grow as Silver Wizard expands.

About Silver Wizard Silver

Wizard is Toronto’s trusted technology support service for older adults looking to navigate the digital world with confidence. Through patient, personalized one-on-one support, we help older adults use technology safely, stay connected with family and friends, and make the most of today’s essential digital tools. In addition to in-home and remote technology support, Silver Wizard hosts free community tech support clinics at retirement residences, condominiums, and community centres across the Greater Toronto Area.

As we continue to grow, we’re looking for a Technology Support Specialist to join our team.

About the Role This is a part-time, on-call position supporting our community technology clinics and special events. You’ll work directly with older adults, helping them troubleshoot technology issues, answer questions, and build confidence using their devices. This role is ideal for someone who genuinely enjoys helping people, loves technology, and is passionate about making a positive impact in their community.

You can typically expect 1–2 events per month, with approximately 1–3 hours of work each month.

As Silver

Wizard grows, there will be opportunities for additional hours and expanded responsibilities. What We’re Looking For We’re not looking for a specific degree or years of professional experience—we’re looking for the right person.

You are: Passionate about technology. You love learning about new devices, stay up to date with the latest technology, and enjoy solving technical problems.

Patient and customer-focused. You remain calm under pressure, enjoy helping others,



and genuinely care about creating a positive experience. Previous customer service experience is an asset.

An excellent communicator. You can explain technical concepts in a simple, friendly, and easy-to-understand way. Fluency in spoken and written English is required. Additional language skills are considered an asset.

Responsibilities Provide in-person support at Silver Wizard community technology clinics and events.

Help older adults troubleshoot smartphones, tablets, laptops, and other everyday technology.

Answer technology questions with patience, professionalism, and empathy.

Build confidence by teaching clients how to use their devices—not just fixing the problem for them.

Represent Silver Wizard in a friendly, professional, and approachable manner.

Assist with other event-related tasks as needed.

Requirements Must be located in the Greater Toronto Area (Toronto, Richmond Hill, Markham, Vaughan, or surrounding communities).

Comfortable using a wide range of consumer technology, including smartphones, tablets, computers, and common operating systems (iOS, iPadOS, macOS, Android, and Windows).

Strong troubleshooting and problem-solving skills.

Fluency in spoken and written English.

Legally eligible to work in Canada.

Able to successfully complete a criminal record check if required.

Reliable transportation to attend community events is considered an asset.

Bonus Points

We’re building something special. If you’re excited about helping grow Silver Wizard into the world’s leading technology support provider for older adults, we’d love to hear from you. We don’t like cover letters, but bonus points for including a few short sentences on why you’re the best person for this role and why you’re interested in joining us.

How to Apply Interested candidates can apply directly or send their resume to [email protected]. Only qualified applicants will be contacted.

📌 Technology Support Specialist (Toronto)
🏢 Silver Wizard
📍 Toronto