Codentrel, a technology solutions provider based in Mississauga, is seeking a skilled Telecom Analyst – IT to join our dynamic team. This role involves supporting mobile device operations, troubleshooting hardware/software issues, and ensuring smooth telecom operations for the organization.

Responsibilities

- Provide hands-on support for Samsung and BlackBerry mobile devices, including hardware and software troubleshooting

- Deliver excellent customer service with strong organizational, written, and verbal communication skills (French language skills are an asset)

- Assist with configuration, upgrades, and updates (OS, firmware, patches) for Android smartphones in line with company requirements

- Perform general telecom maintenance and support, including client assistance, recent deployments, and troubleshooting

- Diagnose and resolve technical issues related to mobile devices and applications, escalating when required

- Collaborate with the Service Desk to complete requests according to priority

- Communicate effectively with vendors and internal stakeholders

- Conduct product testing as needed

- Maintain operational readiness, including occasional travel and after-hours availability

Requirements

Education &

Certification





- College diploma or university degree in a related field

- Minimum 2 years of related work experience (telecom industry experience preferred but not mandatory)

Technical Skills & Knowledge

- Basic understanding of Microsoft Office, Windows OS, Microsoft Active Directory, Microsoft Exchange Server, Active Sync, and mobile device management

- Proven operational support experience and solution implementation

- Familiarity with Telematics Technology is an asset

- Proficiency with core software applications, particularly Microsoft Office Suite

- Experience with BI tools such as Power BI is an advantage

Soft Skills

- Strong analytical and problem-solving abilities

- Effective multitasking and time management skills

- Highly motivated, adaptable, and collaborative

- Strong customer service orientation

- Excellent written and verbal communication skills

Work Conditions

- Standard hours: 8:00 AM – 5:00 PM

- Occasional evening and weekend work for deadlines, implementations, or production support

- May require sitting for extended periods and lifting items over 20 lbs

- Occasional travel may be required

📌 Telecom Analyst – IT (Mississauga)
🏢 Codentrel
📍 Mississauga