Company description

Be part of the journey!

Our mission is to be the preferred airline for our customers and our team.

Open-mindedness, care for others, intelligence at work, and above all a good dose of fun allow us to achieve great things every day. Our commitment has earned us the title of world's best leisure airline several times, and this is just the beginning.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in modern and inspiring work environments.

The travel advisor participates in the planning and booking of holidays for our clientele, by analyzing their needs and proposing suitable destinations, itineraries, and products.

As part of this specific mandate, you will also play a support role for existing advisors, both in sales and daily operations. You will actively contribute to client file management, administrative follow-ups, and optimizing in-branch service.

Your responsibilities will notably include opening and tracking files, payments, changes, special requests, confirmations, as well as accompanying the client throughout their journey, until their return from travel.

The position is for a candidate willing to work a fixed schedule including evenings and weekends, offering stability and predictability in a context of extended opening hours.

Your main responsibilities

- Advise clients on travel options offered by our partners and actively participate in sales according to branch traffic and needs.




- Support existing advisors in daily sales and client file management, including preparation, follow-up, and finalization of bookings.
- Ensure complete management of client files, from creation to travel finalization, including payments, changes, special requests, and confirmations.
- Contribute to optimizing in-branch operations by taking charge of various administrative and operational support tasks.
- Identify the needs of clients present in the branch and propose adapted solutions, in collaboration with the existing team.
- Participate in the sale of travel products in different categories, including straightforward or more complex packages and itineraries, depending on experience level.
- Maintain professional and efficient service during extended hours to ensure continuity of operations and a quality customer experience.

Qualifications

- Open to profiles with or without travel experience. Experience in sales or customer service, retail, or a target-driven environment is an asset.
- Robust interest in customer service, sales, and in-branch work.
- Ability to build positive relationships with clients and provide professional and attentive service.
- Team spirit,



collaborative attitude, and willingness to support colleagues to ensure smooth operations.
- Valuable communication skills, dynamism, and sense of initiative.
- Comfort with IT tools, social networks, or demonstrated ability to quickly learn new systems.
- Availability to work a fixed schedule including evenings and weekends.
- OPC certification mandatory or commitment to obtain it quickly if required based on profile.

Additional information

- Base salary and commission
- Schedule: Thursday and Friday from 6 PM to 9 PM, as well as Saturday from 11 AM to 7 PM and Sunday from 10 AM to 6 PM.

Artificial intelligence tools are used for application analysis, whether to sort or pre-select profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

Transat is committed to fostering an inclusive and respectful environment where equity takes precedence. We strive to build a workforce that reflects the diversity of our customers and the communities in which we travel. We therefore encourage women, visible minorities, ethnic minorities, Indigenous peoples, and people with disabilities to apply.

Transat will accommodate people with disabilities throughout the selection and hiring process. If you require accommodations, please contact us so that we can appropriately meet your needs together.

Job location

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📌 Travel and holiday advisor (Temporary - Part-time 12 months) (Quebec City)
🏢 Air Transat
📍 Quebec City