Reporting to the Chief Capital Planning and Development Officer (CCPDO) and working in close partnership with the Director, Capital Projects, the Director, Facilities Operations and Maintenance provides leadership and direction to CHEO’s facilities operations team, fostering a high-performance culture focused on service excellence, accountability, and continuous improvement. As a key member of the Facilities Management, Planning and Development (FMPD) leadership team, the Director collaborates with clinical, operational, and corporate leaders to support current and future healthcare delivery needs.The Director is accountable for the safe, reliable, and efficient operation of all CHEO facilities, including the main campus, Integrated Treatment Centre (ITC), and off‑site locations. This includes oversight of engineering services, plant operations, maintenance, utilities, infrastructure, capital interfaces, and critical building systems. The Director ensures regulatory compliance and system reliability while leading asset management, lifecycle renewal, risk‑informed maintenance, sustainability, and emergency preparedness programs, aligned with organizational priorities and uninterrupted patient care.JOB DESCRIPTIONDevelop and implement a facilities management framework aligned with organizational goals and growth plans; establish policies, SOPs, governance structures, service standards, and SLAs, ensuring regulatory and safety complianceDevelop and implement business continuity plans, emergency response procedures, and crisis management protocolsEstablish short‑ and long‑term asset management and capital replacement plansProvide strategic recommendations on infrastructure investment, modernization, and growth initiativesBenchmark operational performance against healthcare industry best practicesSupport the Director, Capital Projects to ensure planning‑stage projects align with existing and future infrastructure and maintenance requirementsContribute to the development of facility master plans aligned with organizational prioritiesDirect the operation and maintenance of all CHEO facilities, grounds, utilities, and infrastructureLead in‑house facilities teams in a unionized setting, overseeing work orders, asset management, contracts, utilities, and workplace infrastructureEnsure reliable operation and compliance of critical building systemsEstablish and monitor performance metrics to ensure reliability, resilience, and operational effectiveness; drive continuous improvementSupport expansion, relocation, consolidation, and workplace transformation initiativesDevelop and oversee preventive, predictive,



and corrective maintenance programs aligned with regulatory requirementsEnsure effective use of CMMS and related systems; implement lifecycle management programs for facility assetsPrioritize maintenance activities based on risk and criticality; ensure timely completion of work ordersDrive initiatives to improve asset performance and reduce downtimePromote best practices in facilities maintenance and maintain industry partnershipsEnsure compliance with healthcare regulations, building codes, fire/life safety, occupational health and safety, environmental requirements, and accreditation standardsMaintain readiness for inspections and accreditation surveysLead corrective actions arising from audits and assessmentsMaintain accurate regulatory documentation and reportingLead facilities emergency preparedness, including business continuity planning and response procedures in collaboration with clinical and emergency teamsEnsure readiness of emergency systems and infrastructureParticipate in incident command and emergency management activitiesCoordinate response to utility failures and infrastructure disruptionsPromote a culture of safety and accountability across facilities operationsEnsure compliance with occupational health and safety standardsConduct risk assessments and implement mitigation plans in collaboration with safety and security teamsInvestigate incidents and implement corrective actionsEnsure compliance with IPAC, environmental, and regulatory requirements during maintenance and constructionSupport sustainability initiatives, including energy efficiency and resource optimizationSupport organizational ESG objectivesLead digital transformation and automation initiatives across facilities operationsEnable data‑driven decision‑making through KPIs, dashboards, and analyticsEstablish and monitor performance metrics and operational controlsStandardize SOPs, policies, and workflows to ensure consistency and scalabilityCollaborate with IT, Procurement, and Finance to integrate systems and technologiesEvaluate emerging technologies to improve service delivery and cost efficiencyDevelop and manage operating budgets, ensuring fiscal accountability and effective resource utilizationIdentify cost optimization opportunities and operational efficienciesDevelop business cases and ROI analyses for capital investmentsPrepare and present financial and operational reports to executive leadershipEnsure financial governance, compliance,



and audit readinessServe as the primary representative for facilities operations and maintenanceBuild and maintain relationships with internal stakeholders, clinical teams, external authorities, and service providersPresent performance metrics and operational updates to leadership and governing bodiesProvide leadership, mentorship, and direction to facilities teamsFoster a high‑performance culture focused on service excellence and continuous improvementLead succession planning and workforce development initiativesSet performance objectives, conduct evaluations, and support employee developmentCollaborate with Talent Services, Labour Relations, and other partners to support operational effectivenessQUALIFICATIONSCriminal Record Check – Level 1 (Required)Bachelor’s degree in Engineering, Facilities Management, Building Sciences, or related field (Essential)Master’s degree in Engineering, Business Administration (MBA), Healthcare Administration, Facilities Management, or related discipline (Preferred)Skilled designation such as P.Eng. or BSS (Essential)PMP or FMP certification (Essential)Lean methodology training (Preferred)Minimum 15 years’ progressive senior management experience in a large, unionized, multi‑site healthcare environment, including facilities operations and maintenance (Essential)Experience supporting capital projects from design through construction to operational readiness and maintenance (Essential)Experience working in a crisis management environment (Essential)Strong knowledge of building systems, operations, and maintenance practices in a complex healthcare environment (Essential)Knowledge of applicable legislation, regulations, and standards (Essential)Strong expertise in hospital facilities systems, infrastructure, and building operations (Essential)Proven ability to manage maintenance programs and asset lifecycle strategies (Essential)Solid knowledge of healthcare construction, regulatory compliance, and accreditation requirements (Essential)Strong understanding of building systems, including utilities, automation, and fire/life safety (Essential)Demonstrated strategic and operational leadership capabilities (Essential)Strong financial and business acumen with effective planning and resource management skills (Essential)Proven ability to lead change, develop teams, and drive performance (Essential)Effective negotiation skills and ability to manage diverse stakeholders (Essential)Sound judgment and decision‑making under pressure (Essential)Highly effective communicator with strong executive presentation skills (Essential)Skilled in report writing and business case development (Essential)Strong conflict resolution and cross‑functional collaboration abilities (Essential)#J-18808-Ljbffr

📌 Director, Facilities Operations And Maintenance – Permanent Full-Time (Ottawa)
🏢 CHEO
📍 Ottawa