Our client is hiring a contract Senior UX / Market Researcher with a strong quantitative and banking industry background to join their team working on in-app experiences associated with their personal banking business unit reporting to the Senior UX Research Manager.

T4 Hourly Rate: up to $85/hour

Incorporated Hourly Rate: up to $100/hour

Duration: 6 months

Location: Toronto - Hybrid - Monday/Wednesday/every other Friday (10 days/month)

Requirements:

- Mixed method researcher with strong quantitative skills (Qualtrics specifically) and experience conducting market research
- Must have familiarity with industry reporting (e.g., JD Power, eMarketer, Forrester, etc.)
- Must having banking industry background - Experience with credit card products, rewards programs, or cardholder journeys is strongly preferred
- Experience conducting competitive assessments and translating market, experience, and feature benchmarking into actionable product and strategy recommendations
- Ability to connect customer insights, analytics, and market trends to strategic investment decisions and chance prioritization.
- Light design within Figma - a big plus!

📌 User Experience / Market Researcher (Toronto)
🏢 Swoon
📍 Toronto