“This position is listed as “Onsite”; the resource is expected to work 7.25 hours per calendar day between the standard working hours of 8:00-5:00 PM (excluding lunch breaks) every Monday to Friday inclusive at the identified OPS office location”.

Responsibilities: Create effective, user friendly and visually appealing interfaces.

Design the overall functionality of the product in order to ensure a outstanding user experience, iterate upon it in accordance with user-testing.

Design user interfaces for various projects such as digital displays, publications, media, and other creative materials as required.

Take a user-centered design approach and rapidly test and iterate the designs.

Conceive and conduct user research, interviews and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups and prototypes.

General Skills: Relevant experience creating GUI designs based on user interaction and performance

Experience as a UX designer, interactive designer, UI designer, or similar role, designing for web and mobile applications

Proficiency with design and prototyping tools

Thorough understanding of the limitations and appropriate use of web development technologies

Experience in designing online programs with emphasis in the emotional aspects of human experience

Experience conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, user journey maps, wireframes, mockups and prototypes that lead to intuitive user experiences

Experience designing the overall functionality of the product, and in order to ensure a great user experience, iterate upon it in accordance with user-testing

Experience designing and delivering wireframes, user stories, user flows,



user journeys, mockups and prototypes optimized for a wide range of devices and interfaces

Experience facilitating the client’s product vision by researching, conceiving, sketching, prototyping and user-testing experiences for digital products and optimized for a wide range of devices and interfaces

Experience identifying design problems and devising elegant solutions

Experience making strategic design and user-experience decisions related to core, and new, functions and features

Experience gathering user feedback to configure existing interfaces A team player with a track record for meeting deadlines, managing competing priorities and client relationship management experience

Desirable Skills: Knowledge of network security and network protocols

Experience Requirements ExperienceAndSkillSetRequirements ServiceDelivery&DigitalServiceDesign;:(30) Minimumof5yearsexperienceandhasdemonstratedexperienceinarangeofthefollowingservicedesignanduserexperiencetechniques:Userneedsmapping;Userresearch(exploratoryandevaluative);Stakeholdermapping;Personas;Customerjourneymapping;Collaborativedesign;Prototyping;Serviceblueprinting.Demonstratedknowledgeofemergingtrendsanddevelopmentsinservicedelivery,digitalservicedesignandleadingedgetechnologyrelatedtodigitalservicedesignandin-personservicedeliverymodels.

DigitalThinking:(20)



Hasaprovenwillingnesstotakecalculatedrisks,getitwrong,learnfromfeedback,workwithdeterminationtoovercomesetbacksandrefocustheapproachonobtainingpositiveoutcomes.

AnalyticalThinking:(25) Hassomeexperienceusingdataanalyticstodevelopevidence-basedsuggestionstobettertheenduserexperience.Demonstratesafutureorientedmindsettodriveimprovementopportunitiesthroughanunderstandingofclient`scurrentandfutureneeds.

RelationshipBuilding:(15) Demonstratesenthusiasmforcooperativeness,co-designandfacilitation.Showsrespectfortheopinionsofothers,awillingnesstoshareinformationandtheabilitytobuildrapportwithclients,stakeholders,vendorsandcolleagues.Candelegate,prioritizeandhastheabilitytomotivateothers.

CommunicationsSkills:(10) Hasdemonstratedoralandwrittencommunicationsskillstocommunicateeffectivelywithclientsandstakeholders,familiarwithservicedesignanduserexperienceaspectsofdigitalservicedelivery.

Supplier Comments Closing Date – 2026-07-31, 12:00 p.m. EST

Maximum Number of Submissions – 1

5 days onsite

MUST HAVES: UX/UI Design Experience:

Proven experience designing for web and mobile applications with a focus on intuitive, user-friendly interfaces.

Proficiency in Design Tools: Skilled in tools like Figma, Sketch, Adobe XD for creating wireframes, mockups, prototypes, and user flows.

User-Centered Design & Research: Ability to conduct user research, usability testing, and translate findings into sitemaps, journey maps, and design iterations.

Nice-to-Haves: OPS Experience: Familiarity with Ontario Public Service standards, accessibility (AODA), and government digital principles.

Technical Awareness: Understanding of web development limitations and basic knowledge of network security and protocols.

📌 UX DesignerCentral Agencies Cluster (Toronto)
🏢 Softline™ Technology
📍 Toronto