Position Description Support service contract sales, including reaching out to business partners, quoting, and finalizing sales
Processing claims from third-party service providers, including invoice review, payment and PO generation
Maintain the highest level of customer service and quality
Make outbound calls to customers for the purpose of:
Promoting the sales of Service Solutions and Preventive Maintenance
Management and processing of sales orders, quote administration and all necessary customer follow‑up regarding orders and/or quotes received via email and phone.
Maintaining customer portals, assisting accounts receivable, setting up new customer and end‑user accounts, and assisting with returns.
Adherence to Miele’s core principles, professional appearance and conduct standards.
Responsibilities Administrative support for the Professional business, including contract sales, quotes, shipping details and customer support
Data management for customers
Coordinate machine requests for Professional orders
Assure the appropriate input and processing of all necessary orders for Professional
Collect all credit information and contact information for receivables.
Assure the appropriate pricing of quotes
Follow up where necessary with customers/sales/service representatives when related to orders or quotes
Provide administrative support for Field Sales and Finance teams (assist with billing and credit line)
Work with other departments, Logistics, and Warehousing as necessary to ensure order fulfillment
Assist with projects for all lines within the Professional Department




Interact professionally with customers on the phone, email, etc. as necessary
Other duties as assigned $65000 to $75000
For more than 125 years, Miele has been a family‑owned, family‑run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very significant to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations. What does it take for a family‑run company to become world market leader in the premium domestic appliance segment? It takes more than offering average products, run‑of‑the‑mill service or short‑sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around the world who are committed to making our products even better every day - and help us to expand our innovation leadership.

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📌 Professional Busines Support Specialists (Ontario)
🏢 Miele Australia Pty
📍 Ontario