The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 20,700 employees, sales of € 4,8 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe.

Join Voith and Help Power Industry Through Technical Excellence
At Voith, we are committed to delivering innovative industrial solutions and exceptional customer service. We are seeking an experienced Field Service Representative to join our team. In this role, you will build trusted relationships with customers while providing expert technical support, maintenance, and commissioning services for our industrial products.

If you thrive in a hands-on environment, enjoy solving complex technical challenges, and are passionate about safety and customer satisfaction, we would love to hear from you.

What You'll Do
As a Service technician, you will manage all phases of the field service cycle, including:

Performing inspections, repairs, overhauls, alignments, and commissioning activities at customer sites and Voith facilities

Troubleshooting, disassembling, reassembling, and maintaining Voith Hydrodynamic and Geared Industrial products

Providing preventative maintenance, emergency repairs, and technical support services

Preparing detailed service reports, maintenance analyses, and failure investigations

Delivering exceptional customer support in person, by phone, and via email

Determining scope of work, parts requirements, and tooling needs

Assisting the quotation process by providing estimates for labor duration and expenses





Coordinating service schedules and arranging support from additional field service representatives as required

Supporting the inside and outside sales teams with technical expertise

Completing expense reports, timesheets, and documentation to facilitate timely customer invoicing

Ensuring strict compliance with all Voith safety standards, procedures, and operational directives

Participating in special projects and assignments as required

What We're Looking For
Education

Post-secondary education in a mechanical field is considered an asset

Red Seal certification or equivalent trade qualification is required

Experience

Minimum of 5 years of field service experience in a similar industry involving mechanical rotating equipment

Experience with PLC controls is considered an asset

Vibration analysis experience is considered an asset

Skills and Qualifications

Excellent written and verbal communication skills

Ability to communicate technical information clearly through service reports and customer interactions

Strong customer service orientation and relationship-building skills

Confident and effective decision-making abilities

Ability to read and interpret technical manuals, drawings, and schematics

Fully fluent in English; French language skills are considered an asset





Proficiency with Microsoft Office applications

Ability to lift and carry up to 50 lbs (23 kg)

Travel and Working Conditions

Availability to work overtime when required

Travel throughout Canada and occasional international travel

Ability to complete customer-specific safety training and site access requirements

Company-provided in-house technical training and development

Why Join Voith?
At Voith, you'll become part of a global organization known for its technical expertise, innovation, and commitment to safety. We offer a collaborative work setting, opportunities for professional development, and the chance to work on challenging projects while supporting customers across diverse industries.

Voith Group in Canada-Why join our team

Salary between 70K to 90K per year depending on experience

Comprehensive range of group insurance including medical, dental and travel coverage from day 1 – for you and your family

Telemedicine services and Employee Assistance Program, for you and your family

Competitive total compensation and Group GRSP with employer contributions

Free parking

Work flexibility for work-life balance

Inclusive environment that values diversity

Leadership training and Mentorship program

Reimbursement of tuition fees

Scholarship program for the children of Voithians

Reimbursement of annual professional membership fees

Voith Group operates net climate-neutrally at all global locations since 2022

Family company with financial stability

International assignment opportunities

Access to expert colleagues throughout the world

Committed, motivated and highly competent colleagues and leaders

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📌 Service Technician (Ontario)
🏢 Voith GmbH Group
📍 Ontario