We are seeking a highly organized and customer-focused HVAC Operations Support Coordinator to support our HVAC operations and sales teams across multiple branch locations. This position plays a critical role in improving customer responsiveness, accelerating quote turnaround times, and enhancing operational efficiency. This job is available across Alberta, British Columbia, Saskatchewan, and the North West Territories.

If you thrive in a fast-paced environment, enjoy coordinating multiple priorities, and take pride in delivering exceptional customer service, we'd like to hear from you.

The HVAC Operations Support Coordinator serves as the primary support resource for customer quotations, supplier pricing, customer communications, and administrative coordination. This role enables our Sales and Operations teams to focus on project execution, service delivery, and customer relationship management while ensuring customers receive timely and accurate information.

DUTIES AND RESPONSIBILITIES

Prepare and manage customer quotations and proposals

Obtain supplier pricing and product information

Ensure quote accuracy, completeness, and timely delivery

Track quote status and maintain quote records

Coordinate quote follow-up activities with Sales personnel

Customer Service & Communication

Respond to customer inquiries professionally and promptly

Provide customers with updates on quotes, orders, and requests

Maintain consistent communication throughout the customer journey

Support customer satisfaction initiatives and service excellence

Operational Support

Assist with warranty administration and documentation

Maintain accurate records and supporting documentation

Coordinate information between branches, suppliers, and internal teams

Support standardized processes and continuous improvement initiatives





Administrative Coordination

Manage workload priorities and deadlines effectively

Assist with reporting and performance tracking

Support cross-functional collaboration between branches and departments

SKILLS AND COMPENTENCIES

Strong organizational and time-management skills

Excellent verbal and written communication abilities

High attention to detail and accuracy

Ability to manage multiple priorities simultaneously

Strong problem-solving and customer service skills

Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams

Ability to work independently while collaborating with teams across multiple locations

EXPERIENCE AND EDUCATION

Experience in HVAC, mechanical services, construction, facilities management, or a related industry

Experience preparing quotations, estimates, or customer proposals

Customer service, sales support, or administrative coordination experiencell?>

Experience working with ERP, CRM, or service management systems is an asset

WHY WORK FOR US

Company paid advantages

Employee and Family Assistance Program (EFAP)

Profit sharing

RRSP match

Personal Milestone Recognition Program

Perkopolis Partnership

Safety shoe reimbursement

Employee Referral Bonus Program

Employee discounts on in store purchases

OUR MISSION
Supplying the right solutions at the right time with our expert customer care throughout Western Canada.

OUR VISION
Be the preferred wholesaler by providing superior customer experiences.

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Final candidates will be required to undergo an assessment and security screening , including a criminal record check. Employment is subject to screening completion that is satisfactory to Bartle & Gibson.

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📌 HVAC Operations Support (Alberta)
🏢 Bartle & Gibson Co.
📍 Alberta