Position Summary and Job Magnitude
The Housing Coordinator oversees all aspects of the building operations including; student and guest relations, office administration, housekeeping, maintenance, finance and staff development. The Housing Coordinator must possess strong communication skills both verbal and written and demonstrate leadership. The Housing Coordinator must be able to organize projects and establish priorities consistent with company objectives. The Housing Coordinator reports to the General Manager.

Essential Functions and Basic Duties

Demonstrates a high degree of customer service

Generates and ensures accurate occupancy and application reports for weekly submission

Responsible for new and returning student application processing

Documents and keeps accurate records of all student files and paperwork (Student Housing Agreement, Special Consideration Forms, roommate requests, etc)

Facilitate the check in/out of residents and all roommate and room assignments

Updates and maintains access control database

Works in conjunction with the Residence Life Coordinators to facilitate room changes and roommate conflicts

Manages room inventory and student room moves for maximum occupancy

Coordinates vacant room and building cleaning

Ensures room inspections are completed in a timely manner and all damages/deficiencies are reported and charged to the appropriate accounts

Assist in maintaining the standards, policies and procedures of the maintenance requests and bed bug procedures

Responsible for showcasing the residence building to prospective students, parents and the College community

Communicates with key College departments (International department, Student Recruitment, etc) to ensure all housing needs are met

Any other duties as assigned

Finance

Maintain and control operational revenues and expenses

Ensure that all collection and control procedures are followed relating to accounts receivable

Ensure monthly/daily and other requested reporting is completed accurately and on time

Sales and Marketing

Oversee Sales & Marketing initiatives as it relates to long-term agreements and guests

Assess and develop target markets

Provide direction for direct marketing initiatives for maximizing tenant occupancy

Ensure the Property Marketing Plan and vision is up to date and fits with your current market area

Creation and implementation of internal sales promotions for maximizing guest occupancy





Residence Life

Monitoring and reporting student behaviour and conduct and following up as necessary

Conducting student meeting when necessary

Referring students to campus and community resources when required

Assisting in a residence life program

Responding to on call/after hours emergencies

Human Resources

Direct and supervise, maintaining strong communication with all staff members and internal departments at the property.

Ensure legislated policies are followed, including Human Resources, Health & Safety, Physical Resources, Sales & Marketing and Residence Life

Administrative

Organizing the office to ensure all files and information are easily found

Coordinate policy changes as they are released corporately

Long-Term Guests

Ensures that that the safety, well-being, and concerns of all guests are being met in a respectful and efficient manner

Ensures that all required long-term guest documentation is received

Maintenance

Inspect the property regularly to determine required repairs, maintenance and capital improvements

Housekeeping duties as required

Monitor maintenance costs and compliance on contracts

Approval of all maintenance and repairs with vendors, and ensure that the property is being taken care of at all times

Informing Operations Manager/General Manager of any deficiencies or maintenance related concerns

Miscellaneous

Responsible for the overall esthetic condition of the property (both interior and exterior)

Ensures that the property departments are well organized

Ensures that all information requests and documents are dealt with immediately

Any other duty as assigned by a Supervisor, Director or Executive Committee member

Meet tight deadlines

Adapt to current ideas and emerging situations

Ability to deal with high stress situations

Creative problem solving

Health & Safety

Ensuring equipment, materials and protective devices are used properly and in a safe manner.

Providing information,



instruction and supervision to employees to protect the health and safety of the employees

Providing (upon request), in a medical emergency, information in the possession of the employer, including confidential business information to a legally qualified medical practitioner, and to such other persons as may be required by law

Providing all employees with training with regards to all health and safety policies and procedures

Taking every precaution reasonable in the circumstances for the protection of an employee

Responding in writing within 21 days to any health and safety recommendations submitted by the JHSC or HSR

Posting all required legislative Health & Safety documents

Where prescribed, providing an employee with written instructions as to the measures and procedures taken for their own protection, and carrying out such training programs for workers, supervisors and committee members as needed

Conducting a formal workplace inspection bi-annually

Identifying substandard acts or conditions and taking necessary steps to ensure corrective action

Ensuring that all scheduled health and safety training sessions are carried out and completed according to the training timetable

Creating a work environment that holds zero tolerance on violence and harassment in the workplace

Conducting Incident Investigations and reviewing all forms and ensuring these are discussed at management meetings

Performance Measurements
Performance will be primarily measured on the following factors:

Performance Objectives

Initiative

Inter-Personal Skills

Leadership

Business & Financial Acumen

Communication

Self Development & Appraisal

Health & Safety Responsibilities

Qualifications
Education: University degree or college diploma preferred

Skills/Abilities:

Must possess superior customer service skills

Must possess superior verbal and written communication skills

Must be detailed orientated and possess excellent organizational skills

Have the ability to work well under pressure

Experience Required : 1-2 years industry experience required

Working Conditions
Hours per Week : Scheduled 40 hours per week (may need to work more as required)

Indoor/Outdoor : Indoor and some Outdoor

Level of Interruption : High level of interruption

Stress Level : Moderate overall stress level (Peak stress levels in May and September)

Travel Outside of Location : Minimal

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📌 Housing Coordinator - CLC (British Columbia)
🏢 Campus Living Centres
📍 British Columbia