You keep our SMB clients’ servers, networks and critical environments running, and you are the team’s final escalation point. An infrastructure expertise role in Trois-Rivières: Windows Server, Active Directory, firewalls, Microsoft 365 and cloud, with real influence on OKTO Solutions’ technical standards.
Level 3 IT Specialist At OKTO Solutions , we value inclusion and diversity. We know that people who are neurodivergent or from underrepresented groups sometimes hesitate to apply when they don't meet every listed requirement.
Our hiring decisions are based on experience, potential, and passion. If you would like to apply and need reasonable accommodations during the recruitment process, we encourage you to let us know. You are also welcome to share the pronouns you use at any point during the process.
About OKTO Solutions With strong combined expertise in information technology, OKTO Solutions has established itself as a trusted partner in managed and co-managed IT services for Quebec small and mid-sized businesses. We support a bilingual client base across many industries and build lasting relationships grounded in trust, transparency and concrete results.
Our growth is driven mainly by referrals from satisfied clients, a testament to our commitment to delivering real business value. At OKTO Solutions, technology is never an end in itself. It is a lever to improve the security, productivity, and long-term success of the businesses we support.
Our ambition is clear: to become a Quebec leader in IT services for small and medium-sized businesses, helping our clients be better protected, more efficient, and ready for the future. In a mostly remote work environment, you will be part of a passionate, collaborative team focused on excellence. If continuous improvement and making a real impact for clients drive you, we want to meet you.
The role OKTO Solutions is looking for a level 3 IT specialist to oversee its clients’ server and network environments. You ensure the operation, stability and performance of critical infrastructure, you handle the most complex incidents and you act as the final escalation point for levels 1 and 2.
You work closely with our clients’ IT teams to understand their business and technical needs. You propose improvements in performance,



security and reliability, and you contribute to OKTO Solutions’ MSP standards and best practices.
A stimulating environment Every day brings its share of new challenges. You will work in a dynamic environment where continuous learning, a wide range of issues, and quick adaptation are part of the daily routine. Your ability to manage multiple priorities will be put to good use to accelerate your professional development.
A variety of clients and environments As an MSP, we work with a wide range of clients, industries and IT architectures. This environment is ideal for deepening your technical skills, strengthening your customer service approach and developing your professional judgment.
Hands-on experience in the field In addition to remote support, you may be called on to work directly at client sites to put your knowledge into practice. IT specialists who demonstrate a high level of expertise can join a pool of in office technicians, with compensation.
Remote After the training period and once you have gained independence, you will be able to take advantage of our flexible remote work policy, with the option to work remotely or come to the office for events and team activities.
Key responsibilities Ensuring the operation, stability, and performance of clients' server and network environments

Proactively identify risks, capacity issues and potential vulnerabilities

Work in critical and complex environments

Work closely with clients' IT teams

Understand their business and technical needs

Ensuring a smooth integration of OKTO Solutions services

Manage and prioritize complex tickets based on impact and urgency

Act as the advanced escalation point for levels 1 and 2

Ensuring efficient and lasting incident resolution

Take part in the on-call rotation for critical incidents

Work remotely or occasionally on-site, outside business hours,



when required

Propose and implement improvements in performance, security and reliability

Contribute to standardization and MSP best practices

Take part in IT growth and modernization projects

Maintain clear, up-to-date and usable technical documentation

Document configurations, procedures and architectures

Contribute to the continuous improvement of internal processes

Skills and experience we are looking for DEC or AEC in a relevant field, or equivalent experience
3 to 5+ years of relevant experience in information technology
Minimum 2 years as a level 3 technician or junior systems administrator
Solid experience deploying, configuring and managing: Active Directory
LAN and WAN environments
Firewalls, switches and wireless networks
Microsoft 365 and Exchange
Windows Server
Cloud and virtualised environments
Network protocols and services

Experience with Cisco, Dell and Fortinet equipment
Excellent hardware and software troubleshooting skills
Availability for occasional travel and for the on-call rotation
Who you are Strong adaptability
Excellent communication skills
Team spirit and client focus
Proactivity and responsiveness
Rigour in technical documentation
Assets French and English bilingualism

Experience in an MSP environment

Scripting knowledge (PowerShell)

Relevant certifications (Fortinet, Microsoft Azure, other Microsoft certifications)

Knowledge of NinjaOne and HaloPSA, an asset
Knowledge and best practices related to the Microsoft ecosystem, including Defender, Intune, and Azure
What we offer Competitive salary based on experience
No salary cap
Opportunity for fast advancement within the company
Flexible remote work policy
Offices located in Trois-Rivières
Dynamic and human company culture
Reimbursement of personal work-related expenses, based on responsibilities and relevance (mobile phone, Internet, fuel, etc.)
Stimulating and collaborative work environment
Diversity of clients and technologies
Real opportunities for professional growth
Concrete application of learning at client sites
Continuous skills development
Frequently asked questions about this role
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📌 Level 3 IT Specialist (Quebec City)
🏢 OKTO SOLUTIONS
📍 Quebec City