Job Title: International Imports & Exports Supervisor

Shift Time: 8:00am to 4:30pm (In-Office)

Terms: Permanent Full-Time

Salary: Competitive, based on experience

Reports To: Operations Manager

Open Vacancy: Yes

Salary Range: $70,000.00 to $85,000.00

About Us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world.

We seek out driven, talented individuals to join our team to meet and exceed our clients’ needs. We offer a rewarding career and brand that our employees are proud to represent.

Job Purpose:
The international Imports & Exports Supervisor is responsible for leading the day-to-day operations of our international freight department while developing a high-performing team that consistently delivers world-class service to our customers and global partners.

This is a hands-on leadership role that balances operational execution with continuous improvement. The successful candidate will oversee international air, ocean, ground, and rail freight operations, ensuring shipments move efficiently from origin to destination while maintaining compliance, profitability, and an exceptional customer experience.

Working closely with our customers, overseas agents, carriers, vendors, customs partners, sales, and internal departments, this role is responsible for building strong relationships, improving operational processes, developing team capability, and driving business performance. Success in this position requires someone who enjoys solving problems, leading people, improving processes, and taking ownership of results while contributing to the continued growth of the organization.

Duties & Responsibilities

Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success.

Live our company core values and support a well-organized, respectful, and service-focused work environment

Champion continuous improvement Identifying opportunities to improve efficiency, quality service, and employee engagement

Support organizational quality, compliance, health and safety, and continuous improvement initiatives

The day-to-day activities of the international imports and exports team across all transportation modes including air, ocean, ground, and rail

Plan, prioritize, and delegate workloads to ensure service commitments, productivity targets, and customer expectations are consistently achieved

Coach, mentor, motivate, and develop team members through ongoing feedback, training, cross-training, and performance development

Build team capability by ensuring adequate cross-training and succession across key functions

Recruit, onboard, train, and integrate new employees as required

Conduct performance reviews, establish development plans, and provide regular coaching and constructive feedback

Foster a culture of accountability, collaboration, continuous learning, and operational excellence

Support the implementation of organizational initiatives and effectively lead the team through change

Enforce company policies, procedures,



and operational standards

Assist in resolving employee concerns, conflicts, and escalated issues in partnership with management

Ensure appropriate staffing coverage and effective allocation of departmental resources

Process & Operations:

Oversee Complete life cycle of international shipments from quotation through final delivery, ensuring accuracy, compliance, and world class customer service

Coordinate import and export shipments including booking, documentation, customs clearance, tracking, delivery, invoicing, and issue resolution

Prepare and provide competitive freight quotations for commercial customers, overseas offices, and international agents

Arrange transportation services and provide routing guidance to customers and team members

Monitor shipment activity using transportation management systems (TMS) and track and trace tools to proactively identify and resolve issues

Develop, maintain, and continuously improve standard operating procedures (SOPs), workflows, and best practices based on customer requirements and operational needs

Identify opportunities to improve operational processes, service consistency, efficiency, accuracy, automation, and system utilization

Become departmental subject matter expert for the transportation management system (TMS), driving adoption and continuous improvement

Manage departmental inboxes and ensure timely communication with customers, international agents, carriers, customs brokers, and internal stakeholders

Collaborate with customer solutions, sales, and management, to successfully onboard new customers and business opportunities

Review and process shipment billing, ensuring timely invoicing, accurate charges, and prompt resolution of billing discrepancies

Monitor carrier invoices and payables to ensure timely processing And adherence to contractual agreements

Maintain compliance with domestic and international shipping regulations customs requirements, and company operating procedures

support other operational departments as business needs require

Business & Client Performance:

Deliver an exceptional customer experience by ensuring timely communication, proactive problem resolution, and consistent service excellence

Develop and maintain strong working relationships with customers, carriers, vendors, suppliers, and internal departments

Negotiate carrier pricing, transportation capacity, and service agreements while maintaining strong vendor relationships

Monitor vendor performance, service levels, and freight costs, recommending improvements where appropriate

Participate in establishing departmental KPI's and performance objectives while monitoring results and driving continuous improvement

Review operational metrics and team productivity to identify trends risks and opportunities for improvement

Identify operational risks and implement corrective and preventative actions (CAPA) to reduce errors, claims, and service failures

Mindset & Personality:

Problem Solving:



Strives to understand contributing factors and works to resolve complex situations

Team Oriented: A focus on working as a team to help achieve common company goals

Customer Service Oriented: Client focused and providing exceptional experience for our customers

Responsive: Committed to a high level of responsiveness both inside our business and with our customers and vendors

Proactive: Takes initiative and an organized approach to day-to-day operations as well as future needs

Initiative: Takes action and seeks new opportunities while seeing tasks through to completion

Quality of Work: Strives to eliminate errors, accurate work is a priority and seeks opportunities to improve processes

Professional & Educational Background:

10+ years in transportation or freight forwarding experience required

Post Secondary education in Supply Chain Management considered an asset

Knowledgeable in CargoWise or SoluShip considered an asset

Experience working with Transportation Management Systems (TMS) and EDI Systems

Strong knowledge of Canada & USA Customs cross border practices & procedures

General knowledge of container port operations, rail line operations and airline cargo terminal operations considered and asset

Certified and knowledgeable in Transportation of Dangerous Goods (Air, Sea, Ground) considered an asset

Skills & Ability:

Communication: Has positive listening skills and communicates effectively in both written and verbal formats including proficiency in spelling, grammar, and punctuation.

Management: Coaching and mentoring team members for professional growth

Multi-tasking: Must have strong multi-tasking abilities, be proactive and adaptable based on the needs of the company and the executives.

Productivity: Manages workload, works efficiently and meets the roles goals and company objectives

Organization: Information is well organized, manages time effectively, and detail-oriented

Interpersonal Skills: Builds strong relationships and works well with others

Effort & Working Conditions:
Why Join Us?

Opportunity to shape client success and operational excellence in a dynamic logistics environment

Collaborative and supportive team culture with a focus on continuous improvement

Casual work environment

Engaging social activities and events throughout the year

Competitive salary and above-standard benefits with opportunities for professional growth

Extended health benefits

Dental care

Employee Assistance Program

Life insurance

RRSP program

North American Freight Group is a company that truly values its employees. The company fosters a supportive and collaborative work environment, where management encourages growth through mentorship and career development opportunities.

Joining North American Freight Group means becoming part of a team that values innovation, teamwork, long-term plans based on our value proposal. Our turnover ratio is actual proof of our ethics and work environment.

Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any particular accessibility needs and the organization will collaborate with the employee to address them. Artificial intelligence (AI) is not used during the hiring process.

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📌 Imports & Exports Supervisor (Freight Forwarding) (Ontario)
🏢 North American Freight Group
📍 Ontario