Description As a Service Field Technician on our Customer Service Team at SuRe InnoVations, you will be accountable for on-site troubleshooting and repair of technology and security system issues, where they were not resolved remotely by a bench service technician. Guided by our core values of Customer Focus, Innovation, Honesty, and Care, you will ensure client’s are completely satisfied, and provide them opportunities to improve or upgrade their technology system.
Service Field Technician Team: Customer Service Team
Description As a Service Field Technician on our Customer Service Team at SuRe InnoVations, you will be accountable for in office troubleshooting and repair of technology and security system issues, where they were not resolved remotely by a bench service technician. Guided by our core values of Customer Focus, Innovation, Honesty, and Care, you will ensure client’s are completely satisfied, and provide them opportunities to improve or upgrade their technology system.
Roles and Responsibilities Field Troubleshoot and Repair
Visit client’s homes and businesses to troubleshoot and repair systems
Analyze and configure WIFI networks and home automation devices
Assess and calibrate audio and video equipment
Troubleshoot and repair alarm, access, and camera systems
Strive to repair or remedy issues permanently, on the first visit
Be courteous, clean and professional at all times




Manage your workload and tasks via a cloud-based case management system
Manage product warranty claims, replacement and repair processes
Utilize tech support resources (internal and external) to maximize productivity
Sell Replacements and Upgrades
Identify opportunities for simple system improvements that will present value to our clients
Offer and deliver expedited solutions to deliver that value (often on the same visit)
Identify opportunities for significant system improvements and generate recent leads for the project sales team
Prerequisite Skills Ability to work independently and as part of a team
General computer skills
Excellent troubleshooting, logic, and reasoning skills
Excellent interpersonal, oral, and written communication skills
Excellent organizational and time management skills
Ability to complete a high volume of work within deadlines
Strong attention to detail
Prerequisite Qualifications Maintain valid driver’s license and acceptable driver’s abstract
Provide acceptable criminal record check
Provide proof of vaccination against Covid-19
Must have achieved Grade 12 diploma or higher
Service and/or technology experience is preferred
Additional Details Pay is negotiable, and based on experience and value created
Benefits offered after 3 months of employment
Hours are Monday to Friday, 8-4:30. Some overtime required
On the job training will be provided

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📌 SERVICE FIELD TECHNICIAN (British Columbia)
🏢 SuRe InnoVations
📍 British Columbia