Company Overview

Citco is the market leader and premier provider in asset servicing, founded in 1948. We serve hedge funds, alternatives, corporations and private clients across multiple asset classes and geographies.

We innovate and expand to push beyond industry boundaries, prioritizing performance and client success.

About the Team & Business Line

Fund Administration is Citco's core business. Our alternative asset and accounting service is one of the industry's most respected. Continuous investment in learning and technology solutions equips our people to deliver a seamless client experience.

Responsibilities

Reporting to a Senior Vice President of the Institutional Services team, the Vice President – Institutional Services role requires proactive client relationship management for a portfolio of asset managers, endowments, and multi-family offices.

Key duties include

- Establish professional relationships with clients and key internal/external parties.
- Drive strategic communication with clients and negotiate service level agreements.
- Understand and communicate clients’ requests with various Citco business functions, operational and support teams.
- Develop a broad understanding of Citco business lines and associated products/services.
- Understand industry and regulatory environment, identifying new areas of growth.
- Participate in RFP documentation and present demos to prospective clients.
- Hold strong knowledge of multi-asset portfolios inclusive of fund investments.
- Be familiar with Citco’s technology platforms and learn quickly.
- Understand the duties and workflow of functional groups supporting multi-asset portfolio administration.




- Identify opportunities to expand relationships through cross-selling and new client integrations.
- Lead or participate in projects for business evolution.
- Monitor and manage client SLAs and operational deliverables.
- Review client profitability and accounts receivables, addressing negative trends.
- Collaborate with Operations to streamline processes and reduce operational risk.
- Review risk logs, coordinate incident resolution, and support communication.
- Conduct operational due diligence reviews and client visits.
- Compile periodic board reports, KPIs, and scorecards; perform risk assessments and peer reviews.
- Maintain client status, commentary, and updates in internal CRM tools.
- Provide training and supervision to Managers on the Client Services team.

Qualifications

- University degree in a relevant discipline with 7+ years of related experience in financial services, preferably within a hedge fund administrator or investment company.
- 2+ years of formal people management/leadership experience.
- Proven interest and knowledge of the financial markets and hedge fund industry.
- Demonstrated leadership with superior communication skills.
- Highly analytical with robust business process, accounting and allocation system knowledge.
- Proficiency in Microsoft Office (advanced Excel and PowerPoint) and Outlook.

Salary Range

CAD 119,000 - 161,000

Benefits

Citco values well‑being, offering benefits, training, education support, and flexible working arrangements. We embrace diversity and encourage applicants from diverse backgrounds. Citco welcomes and encourages applications from people with disabilities and provides accommodations upon request.

This is an existing vacancy.

📌 Vice President, Fund Accounting - Institutional Services (Toronto)
🏢 The Citco Group
📍 Toronto