We’re looking for a bilingual (French/English) Client Success Coordinator to support our agency client on their national retail client. This is a highly collaborative, quick-paced role ideal for someone with a background in customer service, account coordination, or project coordination who thrives in a structured workplace and enjoys supporting both clients and internal teams.

What You’ll Do

Client & Stakeholder Support

- Monitor phone lines and shared inboxes to manage communications with Owners, Operators, and Store Managers
- Respond to inquiries related to customer profiling, monthly merchandising kits, upcoming programs, and shipping updates
- Provide timely, clear, and professional support across both French and English

Operations & Coordination

- Monitor SKU performance and flag items that are not selling
- Maintain and update store directories and internal documentation
- Assist with placing and processing print orders through an internal web portal

Cross-Functional Collaboration

- Work closely with Warehouse, Account Management,



and Production teams on ongoing initiatives and special projects
- Help ensure smooth execution of retail programs and internal processes

What We’re Looking For

- Fully bilingual in French and English (reading, writing, and speaking)
- Experience in customer service, account coordination, or project coordination
- Strong communication skills with a "customer-first" mindset
- Highly organized with strong attention to detail
- Ability to manage multiple tasks and priorities in a fast-paced environment
- Comfortable working cross-functionally with multiple stakeholders

Personality Fit

- Positive and solutions-oriented
- Calm under pressure
- Proactive and reliable
- Strong sense of ownership and accountability

If you’re someone who enjoys supporting clients, solving problems, and keeping things running smoothly behind the scenes, we’d love to hear from you.

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📌 Bilingual Client Services Coordinator (Toronto)
🏢 Creative Niche
📍 Toronto