PROCESSING CENTER ADVISOR (Assessor/Representative) – Edmonton Requisition #: R26-3560 (GOAPRDJP00000985) – Edmonton
Location: Edmonton, Alberta (Hybrid – *See Work Model below)
Engagement Type: Contract
Number of Resources required: 8
Rate (CAD): Up to $39.00 per hour / Commensurate with related experience and market competitiveness
Term: 7 months (2026-09-01 to 2027-03-31) with 18-month extension available (up to 25-month contract)
Hours per day: 7.25
Security Screening: Level 2 Enhanced Security Screening (This screening includes a Criminal Record Check and a Financial Management Risk Indicator Screening (FMRIS). Background check required.)
Tri-global Solutions Group Inc. is seeking eight (8) Processing Center Advisor (Assessor/Representative) to join our talented Service Delivery team at the Ministry of Education and Childcare (Government of Alberta).
WORK MODEL: The successful contractor(s) will work a hybrid work model. Days in the office could be a maximum of 5 days a week. Available to candidates in Edmonton or Calgary, Alberta. Candidates must reside within one (1) hour of a designated office location to support operational requirements and potential in-office attendance. The three work locations include: Forestry Building at 9920 – 108 Street NW, Edmonton, AB; J.G. O’Donoghue (JGO) Building at 7000 113 Street NW, Edmonton, AB; and 1240 Kensington Road NW, Calgary, AB. Applicants must be authorized to work in Canada to apply (Canadian Citizen or Permanent Resident). Standard Hours of work are 08:15 – 16:30 with a 1 hour lunch break Alberta time, Monday through Friday excluding holidays.
PROJECT OVERVIEW / DESCRIPTION OF SERVICES We are seeking detail-oriented, client-focused professionals to join our team as Child Care Assessors/Representative. In this role, you will support Alberta families, childcare providers, and stakeholders through the delivery of the Child Care Subsidy Program, Child Care Family Portal and Canada-Alberta Canada-wide Early Learning and Child Care initiatives.




Key Responsibilities – Review, assess, and process applications, renewals, and amendments in accordance with program policies and guidelines.
– Determine client eligibility by reviewing financial and supporting documentation.
– Respond to phone, email, and online inquiries from parents, guardians, childcare providers, and stakeholders.
– Provide guidance on program requirements and assist clients in navigating online services and processes.
– Investigate and resolve application, payment, eligibility, and system-related issues.
– Maintain accurate records and ensure compliance with privacy, security, and information management requirements.
– Collaborate with internal and external partners to support effective program delivery.
– Contribute to continuous improvement initiatives, testing, training, and operational projects.
What You Bring – Experience in customer service, program administration, benefits administration, case management, or a related field.
– Strong analytical, problem-solving, and organizational skills.
– Ability to interpret and apply legislation, policies, procedures, and program guidelines.
– Experience assessing information and making decisions with a high degree of accuracy and attention to detail.
– Ability to manage competing priorities in a high-volume, fast-paced environment.
– Strong verbal and written communication skills.
– Experience handling sensitive and confidential information with professionalism and discretion.
– Ability to build positive relationships and provide empathetic, client-focused service.
Assets – Experience with government programs, eligibility assessment,



or social benefits administration.
– Experience supporting clients through complex or sensitive situations.
– Experience using multiple systems and databases simultaneously while delivering customer service.
MANDATORY SKILLS – High School Diploma/GED. (Yes or No)
– Experience in Customer Service and/or Retail sales experience. (3 years+)
– Experience researching existing documentation to determine a resolution. (2 years+)
– Experience working in a quick-paced role, to problem solve/troubleshoot, while working independently and in a team environments. (3 years+)
– Hands on experience working in a complex setting requiring prioritization of tasks and deliverables. (3 years+)
DESIRABLE / NICE TO HAVE SKILLS – Relevant post-secondary education in the area of office administration. Acceptable education includes degrees, diplomas and certificates. (Yes or No)
– Experience navigating between multiple operating/computer system, to validate/assess applications eligibility. (3 years+)
– Experience working in a call center environment responding to inquires over the phone or by email and tracking detailed notes on the request in a call tracking system. (2 years+)
– Experience working in a role that required strong analytical skills with high attention to detail and accuracy. (3 years+)
– Relevant experience in a role similar to this. Experience must be applicable to this role. (4 years+)
NOT FOR YOU? WHY WORK WITH TRI-GLOBAL? – Empower positive change by enabling our clients to revolutionize innovation and technology, elevating them to a higher level of excellence and efficiency.
– Join an exceptional and committed team that redefines the landscape, forging a distinctive path towards success.
– Engage in stimulating and captivating projects that push boundaries and keep you constantly motivated.
Thank you.
Tri-global Solutions Group Inc.
Website: https://tri-global.com

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📌 Processing Center Advisor/Assessor (Edmonton) (Alberta)
🏢 Tri-global Solutions Group
📍 Alberta