Elevate your career as the Senior Production Support Lead at TSR Consulting in Mississauga, ON. You’ll drive incident management, data quality, and engineering excellence in a hybrid setup.

This senior role demands robust experience in production engineering, data platforms, DevOps, and incident management. You will oversee production health and implement continuous improvements across complex, distributed platforms, making a substantial impact on operations. Join a trusted partner with a strong track record, focusing on client success and employee development.

Key Responsibilities:
• Lead L3 incident triage for multi-pillar ERM platform
• Own Problem Records in ServiceNow including RCA and documentation
• Manage Major Incident Management for high-impact events




• Oversee L3 operations of ERDL and ERM Data Lake
• Implement daily data quality governance checks

Requirements:
• 8+ years in production engineering or L3 support
• Proven leadership in incident and problem management
• Hands-on experience in data pipelines and reporting
• Robust knowledge of ITSM, particularly ServiceNow
• Excellent communication skills for technical representation

Utilize your expertise in production support, incident management, and collaboration to enhance the success of TSR Consulting.
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📌 Senior Production Support Lead in Mississauga (Ontario)
🏢 TSR Consulting
📍 Ontario