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"I joined as a server on the catering staff. Thanks to Hyatt's training and support, I now oversee a brilliant team that helps brings events to life."

Assistant Front Office Manager (Full Time)
Hyatt Hyatt Vancouver Downtown Alberni CA - BC - Vancouver

Front Office

Entry Level Manager

Full-time

Hourly Canadian Dollar (CAD) pay basis

Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing authentic hospitality and meaningful experiences.Hyatt is a place where high expectations are not just met - they are exceeded.

WHAT ARE THE ADDITIONAL BENEFITS OF WORKING AT HYATT VANCOUVER DOWNTOWN ALBERNI

Extended Health and Dental benefits for you and your dependents 30 days after joining

Employer RRSP Matching Contributions

Paid medical days and personal days

Complimentary hotel nights and discounts at Hyatt properties around the world

Tuition reimbursement program and career development program, Leading@Hyatt

Wellbeing Programs such as Headspace

Hyatt Vancouver Downtown Alberni is undergoing a multi-million-dollar redesign to elevate our guestrooms, residential-style lobby, public spaces, and spa, and will transition to the Park Hyatt brand in 2026 .

Our beautiful property is seeking a dedicated, experienced, customer service oriented professional to join the Rooms division as Assistant Front Office Manager .

Reporting to the Front Office Manager, the Assistant Front Office Manager (AFOM) assist with leading a diverse team including Front Desk Hosts, Guest Service Agents, Concierge Agents and Switchboard Operators. You will support manager all front-of-house operations to ensure, luxury-level guest service, managing staff, and maintaining high service standards. A high-end service-oriented mindset. As a high-visibility leader, you will model exceptional communication skills, responding swiftly to guest feedback and complaints with the grace and urgency required to guarantee total satisfaction.





Salary range: 70,000 – 75,000

The responsibilities of the Assistant Front Office Manager will include but not limited to:

Ensure a continuous emphasis and focus on luxury service standards, particularly aligned with FORBES Travel Guide, Michelin Key, and AAA designations.

Ensuring the smooth daily operations of the Front Office, while maintaining high levels of guest service

Supervise Front Office Associates and effectively coach, train, organize, motivate, communicate and recognize, as appropriate

Work with Associates and maintain hands-on involvement in all aspects of Guest Services including Reception, Cashier, Front Door, Bell, Service Centre, and Concierge rotating where the need is greatest, as required per shift

Works closely with Housekeeping, Food and Beverage and all other departments

Build positive relationships and maintain familiarity with local venues, attractions, restaurants & events.

Take part in room inspection process and monitoring inventory, room types, and categories

Ensure optimal and efficient scheduling in all areas of the Front Office

Practicing room yield management, to ensure maximum profitability of overall operations

Review future guest arrivals and special requests are highlighted to all relevant departments for the required action

Serve as a true brand ambassador and interact with guests to meet service expectations proactively and build customer loyalty through recognition

Full knowledge and ability to promote internal outlets

Plan and execute departmental shift briefings, drive department and hotel goals while promoting a professional team environment





Ensure compliance to all hotel policies, standards and core practices

Participating in communication meetings within the Front Office, the hotel, and the company

Full understanding of the hotel's emergency procedures

Undertakes other ad hoc related responsibilities, as required

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether its career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Qualifications

Possess a true desire to satisfy the needs of others in a fast-paced environment.

Must be able to act independently and with minimal supervision.

Must be available to work graveyard shifts with flexible days off depending on business needs.

At least one year management or supervisory experience in the hospitality industry. Must have previous hotel Front Office and/or customer service experience.

Proven strong leadership and coaching skills.

Must possess excellent and refined communication skills, both written and verbal and with a diverse group of individuals and guests.

Must be able to make quick and sound decisions and be able to respond to any emergency situations in a mature and professional manner.

Experience with Opera or other front office software is an asset.

Knowledge of a second language is an asset.

Valid BC Driver's License with recent and clean driver's abstract record is an asset.

Technically savvy with high attention to detail

Motivational management style with a genuine interest in service excellence

Must possess a polished and skilled presentation

Outstanding guest services skills, sophisticated verbal & written communication skills

Strong interpersonal and problem-solving abilities

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

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📌 Assistant Front Office Manager (Full Time) (British Columbia)
🏢 Hyatt Hotels
📍 British Columbia