Elevate your career with IPG as a Client Services Manager in Truro, Nova Scotia. Take charge of customer service operations, enhancing satisfaction and revenue while leading a dedicated team.

As a Client Services Manager, you will oversee daily operations and lead a team focused on exceptional customer experiences. Your role involves managing customer inquiries, implementing strategies for retention, and analyzing metrics to identify improvement opportunities. Collaboration with Sales and Marketing will align initiatives with business objectives and enhance client relationships.

Key Responsibilities:
• Lead and mentor customer service professionals for team development
• Manage complex customer inquiries and resolve escalated issues




• Monitor team performance metrics and analyze improvement trends
• Collaborate with Sales and Marketing on customer service initiatives
• Build robust relationships with key clients for lasting satisfaction

Requirements:
• University Degree in Business or related field preferred
• 4-7 years in sales coordination or customer service management
• Proven ability to lead teams and drive results
• Strong organizational and time management skills
• Proficient in Microsoft Office Suite

Drive customer satisfaction and retention at IPG while leading a talented team towards success.
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📌 Client Services Manager at IPG (Nova Scotia)
🏢 Itape
📍 Nova Scotia