We are seeking a Bilingual (English/French) VOIP Team Manager to lead our IT/VoIP technician team! You will manage day-to-day technical operations, coach and develop the team, and support our clients across Canada and the world.

RESPONSIBILITIES

- Delegate tasks to the VOIP technician team and follow up on delegated work to completion.
- Supervise the team, review quality of work, and provide constructive feedback.
- Provide hands-on technical coverage for team members during vacations and absences.
- Polish, formalize, and document end-to-end phone system deployment processes.
- Work with the sales team to plan trade shows and marketing campaigns.
- Attend customer meetings as delegated by senior management.
- Receive priorities from, and report issues to, senior management.
- Expand knowledge of 3CX phone system administration.

SKILLS AND REQUIREMENTS

- Work from our office in Vaughan, Ontario.
- Solid technical background in IT support, computer networking, or systems administration.
- Experience leading, mentoring, or coordinating a technical team (formal or informal).
- Must have strong verbal and written fluency in English and French.
- Ability to prioritize, delegate, and multitask.
- Deadline and detail oriented.
- Strong troubleshooting and critical thinking skills.
- Excellent communication and customer-facing skills.




- Must provide a clean Criminal Background Check (CRJMC).
- Genuine interest in learning telephony and Linux systems.

ASSETS (NOT REQUIRED – WE TRAIN):

- Any exposure to VoIP, SIP, or 3CX v20.
- Debian OS.
- Basic Linux command-line comfort.
- Experience writing process documentation or coordinating projects.
- CompTIA A+/Network+, ITIL, or IT-related education.

ABOUT US

- Our company was founded in 1997.
- We serve customers in the public and private sector, from small offices to large multi-site international corporations.
- We are Canada’s largest 3CX Phone System vendor.

TYPE OF EMPLOYMENT

- Full Time.

SALARY RANGE

- $55K to $70K per year, based on skills and experience.

BENEFITS

- Healthcare Spending Account.
- Free on-site parking.
- Business casual dress code.

WORKING HOURS

- 5 days per week, 44 hours per week.
- Rotating, scheduled additional on-call for after-hours emergencies.
- Any after-hours work is paid at a minimum of 3 hours per occurrence.

LANGUAGES

- Solid verbal and written English skills required.
- Strong verbal and written French skills required.

POSITION LOCATION

- In-office, in-person.

APPLICATION SCREENING

- We use automated tools, including AI, to review and screen applications for this role.

📌 VOIP Team Manager (Vaughan)
🏢 Lifeline, Total IT Solutions
📍 Vaughan