The Role: As an Attendant at our Black Diamond Club in the Rooms Division, you will play a key role in providing the highest quality of service to our guests by working alongside and supporting all Black Diamond service team.

The primary responsibilities are interacting with guests, taking orders, serving food and drinks to guests, presenting bills in a timely fashion, dealing with guest allergies, keeping a clean workplace, and making sure our guests have elevated and positive experiences.

Your role will also include greeting and seating guests, running food and drinks, glassware replenishment and polishing, clearing tables, setting tables, taking payments, and replenishing service stations.

You will also be stocking, doing some prep work for cocktails, making cocktails, preparing coffees and any other tasks that are assigned by the Black Diamond Manager.

Job Duties: Provide outstanding guest service by anticipating needs, addressing them promptly, and ensuring a welcoming and positive experience.

Adhere to daily checklist and duties assigned Provide support in all areas of the dining experience, including but not limited to delivering food, maintaining tables, and assisting with beverage service.

Prioritize guest needs, maintaining a calm, courteous, and attentive demeanor at all times.

Ensure service stations are properly equipped and set up before operations.

Maintain comprehensive knowledge of menu items, including ingredients, garnishes, preparation methods, and offerings across all food and beverage venues on the property.

Actively engage in monthly departmental sales promotions.

Manage time effectively to complete all assigned side work based on shift demands.

Prioritize guest needs, maintaining a calm, courteous, and attentive demeanor at all times.

Assists with stewarding and dishwashing tasks to support smooth kitchen operations, as needed.

Adhere to all relevant health department rules/regulations and all customer service guidelines All other duties as assigned.





Employment Experience and Educational Requirements: Friendly and outgoing personality with a passion for excellent guest service.

Excellent grooming and professional presentation.

Well organized during both slow and busy periods.

Demonstrated knowledge of food and beverage operations including dining reservations.

Top candidates possess excellent communication and organizational skills, fluency in English (other languages considered and asset).

Self-motivated and are able to produce accurate work and provide exceptional guest service.

Must have a valid Alberta Pro

Serve certificate and have experience in a similar role.

Physical Demands: Requires continuous standing and walking throughout the shiftwithin the hotel lounge and adjacent service areas Carrying and lifting trays, glassware, and small service equipment, typically up to 25 lbs.

Frequent bending, reaching, twisting, and stooping to set tables, clear tables, explicit dishes and stock lounge area and maintain service stations.

Flexibility to work varied shifts, including mornings, evenings, weekends and holidays based on business levels.

Amazing Perks: Annual wage and performance review Personal days: 5 per year after 90 days of continued full-time employment Food and Beverage discounts at ALL 6 of our dining outlets Growth and development opportunities, both personal and professional Onsite newly-renovated staff accommodations which includes an employee gym One meal per day in our employee cafeteria (taxable benefit) Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few Shuttle access to Calgary and Canmore Health and Wellness benefits (some restrictions may apply) Vacation is accrued starting on your first day of work at a rate of 4% of your earnings Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriotts chain of hotels Discounted access to our Nordic Spa* Discounted Ski Pass and Golf rates* Kananaskis Parks Pass

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