Temporary

Full-Time

Temporary End Date (Anticipated) 01 March 2028

Non Union

Requisition Close Date 06 August 2026

Salary Plan / Job Grade $46.22 - $54.15 ( NU_07 )

Job Posting Reason New Position

Job Summary & Requirements
Reporting to the Manager, Addictions Services, the SUDICP System Navigator provides information, support, and service navigation to individuals living with Opioid Use Disorder and/or Alcohol Use Disorder, their families/supports, and health service providers. The Navigator delivers high-quality, client-centred information on internal RVH and community-based mental health and addictions resources by phone and in person and supports service coordination for individuals with complex needs.

Qualifications
Education
Degree in Social Work (BSW) or equivalent; must be a regulated health professional in good standing with their college (e.g., OCSWSSW)

Experience

Minimum 5 years of recent, relevant clinical experience working with vulnerable individuals (e.g., serious mental health conditions, homelessness, opioid/alcohol use disorders, and/or involvement with the justice system)

Demonstrated ability to complete screening/assessment, apply problem-solving techniques, and coordinate services for complex needs

Strong communication and interpersonal skills; ability to build rapport with individuals and families in a respectful, non-judgmental manner.

Knowledge of of mental health and addictions services and community resources; ability to maintain current resource knowledge.

Ability to assess needs, triage, and navigate complex systems; advocacy skills within health and social service settings.

Ability to work collaboratively with an interdisciplinary team and external partners.





Proficiency with documentation and standard office software (e.g., Microsoft Office) and comfort with electronic record-keeping

Other

Ability to work a rotating schedule, including weekends, as required

Comfort providing services by phone and in person

Responsibilities
This job description reflects the general nature and level of work expected and is not intended to be an exhaustive list of all duties.

Provide information on mental health and addictions resources and services (internal RVH and community-based) by telephone and in person.

Respond to individuals and/or family/support persons by phone or walk-in to provide navigation, information, and short-term support tailored to their needs.

Use active listening, screening/assessment, and problem-solving techniques to identify needs, options, and next steps.

Act as a liaison to connect individuals and families with appropriate services and supports, including facilitating warm hand-offs and follow-up as needed.

Provide consultation to internal and external partners to support service planning for individuals with complex needs.

Maintain current knowledge of community resources and internal RVH programs, criteria, and pathways relevant to mental health and addictions.

Facilitate group sessions and education/support activities as required.

Maintain accurate documentation, file management,



and data entry in a comprehensive and timely manner.

Complete required reporting (e.g., monthly/annual reports) and support program monitoring and evaluation activities as assigned.

Exhibits the core values of Royal Victoria Regional Health Centre: Inspire Trust, Be Kind, Be Bold, Do Great Things, Team Up.

Equity & Inclusion
RVH is committed to recruitment and selection practices anchored in principles of equity and inclusion that contribute to an anti-oppressive, respectful, and culturally safe workplace.

We invite applications from individuals who belong to groups that have been historically marginalized on the grounds identified by the Ontario Human Right Code, including but not limited to race, disability, age, gender expression, gender identity, sexual orientation, religion, family or marital status, and status as a First Nation, Métis, or Inuk person.

To learn about how RVH is taking steps to create and sustain an equitable, inclusive, accessible and culturally-safe environment, please visit:https://www.rvh.on.ca/about-rvh/equity-inclusion/

Accommodations
RVH is dedicated to ensuring every applicant has a fair and equitable prospect to demonstrate their knowledge, skills, and abilities throughout our recruitment and selection process. We are continuously working to create an accessible, barrier-free process, and recognize each applicant’s needs are different.

We encourage applicants with a disability or circumstance that could be supported with an accommodation to contact People Recruitment [email protected].

RVH does not use artificial intelligence (AI) to screen, assess, or select applicants.

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📌 SUDICP Patient Navigator (Ontario)
🏢 Royal Victoria Regional Health Centre
📍 Ontario