Lead transformative learning and quality initiatives with Southern Cross Health Insurance. As a Capability and Quality Lead, you'll modernize learning practices and enhance member outcomes.

This experienced role focuses on reshaping how employee capabilities are developed and delivered in a member-centric environment. You'll guide the strategy for capability development, quality assurance, and onboarding using creative adult learning principles. Your leadership will foster high-performing teams and enhance productivity through data-driven insights and tailored blended-learning solutions.

Key Responsibilities:
• Lead capability and quality strategy development
• Design innovative blended learning solutions
• Maintain and define quality and capability standards




• Analyze performance data to identify trends
• Develop specialist teams in learning and onboarding

Requirements:
• Strong leadership and coaching experience
• Expertise in instructional design and quality assurance
• Understanding of adult learning principles
• Experience in transforming learning functions
• Continuous improvement mindset and creativity

Drive impactful change in capability and quality to empower members and enhance your team's performance at Southern Cross Health Insurance.
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📌 Capability and Quality Lead at Southern Cross (Ontario)
🏢 Southern Cross Health Insurance
📍 Ontario