Overview Brandt is currently seeking a Service Manager for our Milton Construction & Forestry location.
The Service Manager will be responsible for managing the sales and delivery of heavy duty equipment after-market support services (component diagnostics, repair, and replacement). This includes managing all aspects of the service department and day-to-day activity of foremen, leadmen, service writers, and shop, field, and resident mechanics.
Who We Are Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and Recent Zealand.
For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there's no place we'd rather be because just like them, it's when we're working hard and getting things done that we're at our best.
Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.
That's Powerful Value, Delivered.
What You Will Be Responsible For Managing service workflow
Enforcing standards, policies, and reporting practices are followed to established standards
Development and management of the Service Department budget to meet financial and operational goals
Preparing quotes for customer work orders; opening & closing work orders
Inspect/operate customer equipment as part of resolving concerns/diagnostics
Monitor service revenue and expenses monthly
Ensure work is performed according to established safety and industry standards
Reviewing employee performance against goals on an ongoing basis
Maintain a high-performance Service team through hiring, training, coaching, mentoring,



and performance management in a safe environment
What We Look For Able to communicate effectively and professionally with customers, employees, and branch personnel at all levels
Must be self-motivated in learning and applying new knowledge and skills and is willing to share knowledge with others
Must be able to travel to customer worksites, and as required, operator and work on or around heavy equipment
Must be proficient in using work-related desktop applications and web-based productivity applications
Has the confidence, critical thinking, knowledge, and technical skills to assess and solve customer, business, and personnel problems effectively and efficiently
A recent driver's abstract will be required
Demonstrates a strong commitment to occupational health and safety
5-7 years' progressive, combined experience in service, management and business (i.e. journeyperson heavy duty mechanic, combined with 3 years' management/supervisory experience in the heavy dutyequipment industry)
Has a solid foundation of knowledge and skill in the operation of a heavy duty equipment dealership
Demonstrated ability to organize work, set priorities, and achieve work related objectives and goals
Demonstrates a strong customer service orientation, and exercises sound judgment when dealing with customers
What We Offer Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions
Continuous Learning: through on-the-job training and educational opportunities
Opportunities for advancement within a growing company that values initiative and teamwork
Comprehensive benefits coverage: including health, dental and more to support your wellbeing
Retirement savings programs: Pension and RRSP programs to help you invest in your future
When you work for Brandt, we work for you. It's as simple as that.
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📌 Service Manager - Milton (Ontario)
🏢 Brandt Group of Companies
📍 Ontario