Elevate your career with BDO Canada as a Senior Consultant for Dynamics 365 Customer Engagement in the Greater Toronto Area. This role combines client advisory with optimization services to enhance client outcomes.

In this senior client-facing advisory position, you will manage post-implementation support for Dynamics 365 CE and the Power Platform. Responsibilities include delivering measurable results in adoption and efficiency, and proactively identifying opportunities for clients to enhance their solutions. Your role will be centered on driving structured service delivery, while applying best practices across various client engagements.

Key Responsibilities:
• Lead client health checks and value-based reviews
• Provide expert advice for Dynamics 365 CE improvements




• Identify business impacts of optimization recommendations
• Conduct remote troubleshooting and functional guidance
• Enhance client experience with actionable insights

Requirements:
• 7+ years supporting Dynamics 365 Customer Engagement
• 3+ years of senior-level Power BI experience
• Proficient in Microsoft cloud environments
• ITIL Foundations 4 certification is a plus
• Solid communication skills in client interactions

Bring your expertise in Dynamics 365 CE, Power Platform, and client advisory to BDO Canada.
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📌 Senior Consultant for Dynamics 365 CE (Ontario)
🏢 BDO Canada
📍 Ontario