At Cozey, we’re all about empowering possibilities in your home and making furniture shopping as easy and enjoyable as possible. Our thoughtfully designed, stylish furnishings adapt to evolving lifestyles, combining innovation with a commitment to great value and customer service. As a fast-growing, online-first brand, our success is driven by a team that shares our passion for redefining the furniture experience.
Followingthe success of our flagship Torontoand Vancouverlocationsand multiple pop-up stores,we’reopeninga newflagshiplocationinEdmontonandwe’relooking for an exceptional Store Manager to lead the storewitha sense of ownership, operationalrigorand a customer-firstmindset.
The mission of the Retail Store Manager at Cozey
As aCozey StoreManager,youareresponsible forthe visual appeal and operational excellenceof the store. This is a hands-on leadership rolereporting to theDirector ofRetail Strategy & Operationsthat blendspeoplemanagement, operational excellence, and customer experience. You will drive daily store performance,maintainworld-class standards, and ensure that our physical retail experience aligns withCozey’sbrand values and businessobjectives.
What you'll be doing
Lead day-to-day store operations, including scheduling, team coordination, floor set updates, andmaintaininga high standard of store presentation.
Ensure strong operational discipline, includingaccurateinventory management, coordination of shipments and transfers, vendor oversight, and budget awareness.
Build, refine, and enforce simple, effective SOPs that support smooth, consistent, and scalable store operations.
Track, analyze, and report sales and performance metrics,
turning insights into concrete actions that improve conversion, average transaction value, and overall results.
Drive sales performance through strong floor leadership, ensuring effective coverage, active selling behaviors, and a customer-first mindset across the team.
Deliver an elevated and consistent customer experience, ensuring every interaction feels welcoming, personalized, and aligned withCozey’sbrand promise.
Recruit, develop, and motivate a high-performing team, providing ongoing coaching, constructive feedback, and clear development paths.
We'd love to hear from you if you have
3–5+ years in aretail store leadership rolewith strong operational,team building, and customer service experience.
Abuilder and doer—you love making systems better, solving problems, and rolling up your sleeves to get it done.
Obsessedwithorganization, structure, and keeping operations humming.
Comfortable withdata and dashboards—you use numbers to coach, plan, and improve.
A naturalcommunicator and motivator, equally skilled at training, listening, and energizing a team.
Passionateabout interior design, retail innovation, and hospitality.
We care about you
Competitive salary dependent upon experience and a comprehensive benefit package.
Generous paid time off.
Dynamic and inclusive work culture.
Opportunity for career growth and development within a rapid-growing start-up.
Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it matters most: getting to know candidates. All hiring decisions are made by people, and we’re committed to a fair and inclusive process.
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📌 Retail Store Manager (Alberta)
🏢 Cozey
📍 Alberta