Role Role: Salesforce Scrum Master
Location: Toronto, ON
Work Mode: Onsite (4 Days/Week)
Experience 10+ Years
Required Skills 8+ years of experience as a Scrum Master leading Agile delivery for enterprise Salesforce programs.
Strong experience delivering Salesforce implementations across Sales Cloud, Service Cloud, and Financial Services Cloud (FSC).
Expertise in Agile/Scrum methodologies, Scrum ceremonies, Sprint Planning, Backlog Grooming, Sprint Reviews, and Retrospectives.
Experience partnering with Product Owners to manage product backlogs, sprint planning, prioritization, and user story refinement aligned with Definition of Ready (DoR) and Definition of Done (DoD).
Hands-on experience with JIRA, Confluence, Agile dashboards, sprint tracking, and Agile reporting.
Strong stakeholder management skills with the ability to coordinate across business, product, QA, and technical teams.
Experience managing distributed onsite/offshore Agile teams.
Proven ability to identify, track, and resolve project risks, dependencies, blockers, and delivery impediments.
Experience driving Agile metrics including velocity, burndown charts, sprint predictability, and team health.
Experience supporting UAT, defect triage, release planning, and production deployments.
Strong understanding of enterprise Agile governance, compliance standards, and DevOps practices.
Excellent communication, facilitation, coaching, and leadership skills.
Preferred Skills Experience with Salesforce Financial Services Cloud (FSC).
Exposure to Salesforce DevOps and CI/CD pipelines.
Experience working in Banking or Financial Services organizations.
Knowledge of banking regulatory and compliance requirements.




Experience delivering large-scale digital transformation initiatives.
Experience managing multiple Agile squads simultaneously.
Prior experience working within the Canadian banking ecosystem.
Key Responsibilities Lead and facilitate all Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives.
Manage end-to-end Agile delivery for Salesforce implementation and enhancement projects.
Collaborate with Product Owners to maintain a prioritized and sprint-ready backlog.
Ensure user stories are well-defined, estimated, and aligned with DoR and DoD.
Act as the primary liaison between business stakeholders, product teams, and technical delivery teams.
Identify and remove impediments while proactively managing project risks and dependencies.
Monitor Agile KPIs including sprint velocity, burndown, predictability, and overall sprint health.
Coordinate User Acceptance Testing (UAT), defect management, release planning, and production deployment activities.
Ensure adherence to enterprise Agile governance, compliance policies, and Salesforce DevOps practices.
Mentor and coach Agile teams to promote continuous improvement and Scrum best practices.
Mandatory Certifications Certified Scrum Master (CSM) or Qualified Scrum Master (PSM) Mandatory
Preferred Certifications Salesforce Administrator Certification
Salesforce Sales Cloud Consultant
Salesforce Service Cloud Consultant
Salesforce Financial Services Cloud Accreditation (preferred)
Experience 8+ years of Scrum Master experience.
Strong experience leading Agile delivery for Salesforce implementation programs.
Banking or Financial Services domain experience is highly preferred.

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📌 Salesforce Scrum Master (Ontario)
🏢 AceStack
📍 Ontario