Become a pivotal Customer Service Leader at Service Nova Scotia in Sydney, guiding a dedicated team to deliver exceptional client experiences. This permanent role involves direct supervision and leadership of customer service staff.In this Program Admin Officer 3 position, you will oversee Customer Service Representatives and ensure a high standard of service delivery. Your responsibilities include staff recruitment, performance management, and creating customer-focused teams. You'll also administer program policies and step in as needed in lieu of the manager,



making this a role with a significant impact.Key Responsibilities:- Supervise frontline customer service teams daily- Lead recruitment and staff performance management efforts- Ensure the development of quality service programs- Implement employee training and development plans- Act in place of the manager during absencesRequirements:- Bachelor’s degree plus five years experience- Proven team supervision in a service context- Solid communication and organizational skills- Knowledge of government programs and services- Proficiency in MS Office and SharePointDrive service excellence and leadership in customer satisfaction as a Customer Service Leader at Service Nova Scotia.#J-18808-Ljbffr

📌 Customer Service Leader (Program Admin Officer 3) - C$2,805.6 - C$3,410.5 A Month (Winnipeg)
🏢 A&W Restaurants
📍 Winnipeg