Job Description Bilingual Disability Administration Coordinator Remote Take part in an opportunity where your attention to detail can make a real difference.

Within the insurance sector, you will support key communication and administrative processes that help maintain quality, confidentiality, and service excellence across a national organization.

What is in it for you: Hourly salary of $17.60. 12-month contract with the potential for permanent employment.

Day schedule, 37.50 hours per week.

Weekday schedule from 8 am to 4 pm EST.

Enjoy the flexibility of remote work.

Responsibilities: Review and assess external communications to ensure compliance with privacy protocols and client-specific communication guidelines.

Apply a high level of attention to detail to help prevent privacy breaches.

Reconcile inconsistent or inaccurate information and provide feedback to case managers and leaders when privacy, confidentiality, or communication guidelines are not met.

Analyze communications and document trends to support continuous improvement initiatives.

Manage a group email inbox efficiently while maintaining quality standards and turnaround times.

Assist with administrative case management activities, including email communications, tool referrals, and invoice processing.

Collaborate with internal and external stakeholders, including Case Managers, Operations Specialists, Associate Managers, Plan Sponsors, and Plan Members.

Review information being communicated externally to uphold privacy and confidentiality standards.

Document findings and provide recommendations regarding communication quality and required corrections.





What you will need to succeed: Required qualifications Post-secondary education at the college or university level is required.

Up to 2 years of experience in a similar administrative role.

Proficiency with Microsoft Office Suite, including Outlook, Teams, Excel, One

Note, One

Drive, and Power

Point.

Proficiency with Adobe.

Ability to probe, investigate, apply critical judgment, solve problems, and take ownership of discrepancies and issues through to resolution.

Bilingualism in English and French is required to review, analyze, and support communications with internal and external stakeholders across Canada.

Required soft skills Excellent attention to detail and accuracy.

Excellent organizational, prioritization, and planning abilities.

Excellent written and verbal communication skills.

Ability to thrive in a fast-paced environment.

Ability to adapt to high workload volumes and competing deadlines.

Analytical, proactive, and able to take initiative.

Ability to collaborate and build relationships with tact and diplomacy.

Ability to work independently and as part of a team.

Preferred qualifications Knowledge of disability management and/or group benefits is considered an asset.

Experience in a health-related field and/or an administrative office setting is considered an asset.

Why Recruit Action? Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach.

As part of the screening process, some applications may be reviewed using artificial intelligence tools.

Only candidates who meet the hiring criteria will be contacted.

📌 *Bilingual Disability Administration Coordinator — 100% Remote (Toronto)
🏢 Recrute Action
📍 Toronto