WEBTOON Entertainment is a global entertainment company and home to some of the world's largest storytelling platforms. We pride ourselves on the mobile webcomic format and the CANVAS UGC platform that empowers creators.

Responsibilities

- Review and investigate escalated reports and appeals of potential violations of our policies

- Conduct objective, fair, thorough, evidence‑based, unbiased, and timely investigations into reported content

- Provide support in resolving issues reported by moderation teams

- Respond to incoming user inquiries, complaints, feedback, and reports

- Work with other departments to track and resolve bugs and other technical issues

- Work with internal and external stakeholders in developing and refining policies to improve creator and reader experience

- Keep up‑to‑date on current events and assist with policy research and analysis

Requirements

- Education: B.A./B.S. in related fields





- 1-2 years experience in trust and safety or community management (must have experience in UGC moderation)

- Native‑level proficiency in French and German

- Strong proficiency with technology: experience using Zendesk or other helpdesk software, Airtable, SharePoint, MS Office, etc.

- Ability to understand and analyze complex cases

- Interest in content policy, compliance, and/or internet governance

- Experience working with a multicultural company

What we offer (Full‑Time Only)

- Career development; mentorship and learning support to achieve your goals

- Health benefits, including vision and dental

- Generous PTO and parental leave top‑up

- 401K contributions

- Commuter perks

- Global WEBTOON and LINE FRIENDS discount program

- Winter break shutdown and more

📌 [WEBTOON] Trust & Safety Associate (French and German) (Toronto)
🏢 Wattpad
📍 Toronto