Job Requisition ID: 12380 Position Status: Permanent Full Time Position Type: Hybrid Office Location: Montreal (QC); Ottawa (ON); Toronto (ON) Travel Requirement: Limited Language Designation: English Essential Language Skill Levels (Read/Write/Speak): ZZZ Security Requirement: Secret Salary: Our salaries generally range from $104,180.28to $130,225.36and are based on qualifications and experience.

About CMHC The work you do and the work we do together matters.

We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements.

We thrive on collaboration, connecting across CMHC and involving the right people to get our work done.

Our leadership style is guided by trust , where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that''s committed to making a real difference and be part of something meaningful.

Whats in it for you Weve got the purpose, the people and the perks you need for a fulfilling career.

Heres the comprehensive and generous benefits you get when youre a permanent employee: Annual Paid vacation.

Annual individual performance incentive.

Defined benefit pension plan.

Comprehensive group insurance plan to support your well-being from day one.

Support towards your personal and professional growth with training, mentorship and more.

An inclusive workplace culture and environment.

While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.

Members of the following employment equity deserving groups will be prioritized for this job: Indigenous Peoples About the role Join the Infrastructure and Operations team, in the Senior Specialist, Service

Now ITSM Developer position.

We are seeking a highly skilled Senior Specialist, Service

Now ITSM Developer to lead the design, development, enhancement, and support of our Service

Now platform.

The ideal candidate will possess deep expertise in the Service

Now ITSM suite and have a proven track record of designing, developing, and optimizing service management solutions in complex enterprise environments.

They will play a key role in improving Incident, Problem, Change, Request,



Knowledge, and Service Catalog processes while driving automation, operational excellence, and continuous service improvement across the organization.

What you should have: Serve as the lead developer and technical SME for the Service

Now ITSM platform, providing architecture guidance, enforcing development standards, and ensuring alignment with ITIL best practices and business objectives.

Design, develop, implement, and support solutions across core ITSM processes, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and Service Level Management (SLA).

Lead the technical design, configuration, customization, and integration of Service

Now solutions using best-practice development methodologies and platform capabilities.

Partner with IT Operations, Service Desk, Infrastructure teams, business stakeholders, and process owners to optimize, automate, and continuously improve service management workflows.

Configure and enhance Service Catalog items, record producers, approval workflows, fulfillment processes, business rules, client scripts, UI policies, Flow Designer workflows, and integrations.

Develop and maintain advanced automations, custom applications, APIs, and integrations to improve operational efficiency, reduce manual effort, and support enterprise service management requirements.

Provide technical leadership through code reviews, solution design reviews, mentoring of junior developers, troubleshooting complex issues, and ensuring adherence to platform governance and development standards.

Drive ITSM maturity and continual service improvement initiatives through process analysis, platform optimization, performance analytics, reporting, dashboard development, SLA monitoring, and implementation of scalable, supportable solutions aligned with ITIL standards.

What you should have: A bachelor''s degree in Computer Science, Information Technology, or a related field.





At least 7+ years of hands-on Service

Now development experience, with at least 3 years supporting and enhancing ITSM implementations. A strong understanding of ITIL framework and IT Service Management best practices. A demonstrated experience implementing and customizing Service

Now ITSM modules including Incident Management, Problem Management, Change Management, Request Management, Knowledge Management, and Service Catalog.

An experience designing and automating end-to-end ITSM workflows and service delivery processes. A robust knowledge of SLA management, reporting, service request fulfillment, and operational support models.

Experience leading enterprise-scale ITSM transformation or optimization initiatives.

Experience with Service

Now Performance Analytics and reporting capabilities.

It will be great if you also had: An ITIL Foundation Certification or higher. A Service

Now Certified System Administrator (CSA). A Service

Now Certified Application Developer (CAD). A Service

Now Certified Implementation Specialist (CIS).

Additional Service

Now module certifications considered an asset.

Posting closing date: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion Were committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply.

We also welcome applications from non-Canadians who are eligible to work in Canada. CMHC is an inclusive workplace where diversity of thought and of people are recognized, valued, and considered essential to achieving our mission.

Learn more about our commitment to diversity and inclusion What happens after you apply We know that applying for a new job can be both exciting and daunting, and we appreciate your effort.

Learn more about our hiring process .

If you are selected for an interview or testing, please advise us if you require an accommodation.

If you applied before and you were not successful dont worry we''re always posting new positions, so dont hesitate to give it another shot.

Were excited to see what you bring to the table this time around!

📌 Senior Specialist, ServiceNow ITSM Developer (Ottawa)
🏢 CMHC - SCHL
📍 Ottawa