You spend part of the week directly at our clients’ sites, in Trois-Rivières and the surrounding region, as the hands-on point of contact for their users. The rest of the time, you support the service desk remotely. A hybrid IT technician role for someone who enjoys the field as much as the technology.

On-Site IT Technician
At OKTO Solutions , we value inclusion and diversity. We know that people who are neurodivergent or from underrepresented groups sometimes hesitation to apply when they don't meet every listed requirement.

Our hiring decisions are based on experience, potential, and passion. If you would like to apply and need reasonable accommodations during the recruitment process, we encourage you to let us know. You are also welcome to share the pronouns you use at any point during the process.

About OKTO Solutions
With strong combined expertise in information technology, OKTO Solutions has established itself as a trusted partner in managed and co-managed IT services for Quebec small and mid-sized businesses. We support a bilingual client base across many industries and build lasting relationships grounded in trust, transparency and concrete results.

Our growth is driven mainly by referrals from satisfied clients, a testament to our commitment to delivering real business value. At OKTO Solutions, technology is never an end in itself. It is a lever to improve the security, productivity, and long-term success of the businesses we support.

Our ambition is clear: to become a Quebec leader in IT services for small and medium-sized businesses, helping our clients be better protected, more efficient, and ready for the future. In a mostly remote work environment, you will be part of a passionate, collaborative team focused on excellence. If continuous improvement and making a real impact for clients drive you, we want to meet you.

The role
As a Hybrid on-site IT technician , you will support our clients directly at their facilities a few days per week. You will act as the key point of contact for users, providing hands-on support and ensuring the stability and smooth operation of the IT environment.

When you are not on site,



you will join the service team to provide remote support (calls, emails, chat, alert management).

This role will allow you to develop concrete hands-on experience while growing within a structured and dynamic MSP environment.

A stimulating environment
Every day brings its share of new challenges. You will work in a dynamic environment where continuous learning, a wide range of issues, and quick adaptation are part of the daily routine. Your ability to manage multiple priorities will be put to good use to accelerate your professional development.

A variety of clients and environments
As an MSP, we work with a wide range of clients, industries and IT architectures. This environment is ideal for deepening your technical skills, strengthening your customer service approach and developing your professional judgment.

Hands-on experience in the field
In addition to remote support, you may be called on to work directly at client sites to put your knowledge into practice. IT specialists who demonstrate a high level of expertise can join a pool of on-site technicians, with compensation.

Remote
After the training period and once you have gained independence, you will be able to take advantage of our adaptable remote work policy, with the option to work remotely or come to the office for events and team activities.

Key responsibilities

Install, configure and troubleshoot the client's workstations and equipment

Perform support and maintenance tasks that cannot be done remotely

Take part in certain project activities as needed

Check and diagnose servers, network equipment, and infrastructure issues, in collaboration with the systems administrators

Manage hardware inventory and keep the work environment organized

Thoroughly document interventions and the technical information gathered





Assisting the service desk in resolving client incidents

Analyzing requests to determine their priority and impact

Applying escalation procedures when required

Remotely install, configure and troubleshoot software, workstations, peripherals and mobile devices

Providing clear and professional follow-up with users

Update internal systems and documentation

Take part in the on-call rotation based on operational needs

Collaborate with the infrastructure and project teams

Skills and experience we are looking for

DEC or AEC in a relevant field, or equivalent experience

Knowledge of deploying, configuring and managing:

Active Directory, DNS and DHCP

Firewalls, switches and wireless networks

Microsoft 365 and Exchange

Windows workstations and servers

iOS and Android devices

VMware virtualisation

Comfortable with MSP support and management tools

Availability for travel to client sites and for the on-call rotation

Who you are

Strong adaptability

Excellent communication skills

Team spirit and client focus

Proactivity and responsiveness

Rigour in technical documentation

Assets

French and English bilingualism

Experience in an MSP environment or in hands-on client support

Relevant certifications (CompTIA A+, Microsoft 365 Fundamentals MS-900)

Knowledge of remote management and ticketing tools

Valid driver’s licence, as the role involves travel to client sites

What we offer

Competitive salary based on experience

No salary cap

Opportunity for fast advancement within the company

Remote work on days without a client visit

Offices located in Trois-Rivières

Dynamic and human company culture

Reimbursement of personal work-related expenses, based on responsibilities and relevance (mobile phone, Internet, fuel, etc.)

Stimulating and collaborative work environment

Diversity of clients and technologies

Real opportunities for professional growth

Concrete application of learning at client sites

Continuous skills development

Frequently asked questions about this role
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📌 On-Site IT Technician (Quebec City)
🏢 OKTO SOLUTIONS
📍 Quebec City