Under the direction of the Operations Manager, this individual will be responsible for overseeing day-to-day operations on a shift basis at the site level while establishing a safe and welcoming work environment for all team members. The Relief Gaming Manager will ensure adherence to all policies and procedures, motivate, and lead by example, and provide an workplace conducive to learning. The successful candidate will also develop performance objectives and deliver performance evaluations for direct reports. In addition, this individual will implement all new initiatives as directed and actively participate in the recruitment and hiring process.
Duties and responsibilities will include:
Providing leadership, direction and mentoring to slot, F&B;, and cage operations at the site level as well as developing performance objectives and delivering performance evaluations for direct reports
Upholds exceptional Guest Services at all times
Assist in developing operations promotions and scheduling
Supports F&B; Operations as needed
Review revenue and labour reports; makes recommendations on opportunities for efficiencies.
Training team members
Prepare and submit slots reports
Managing team members’ performance and attendance
Inspecting the gaming floor for repair, maintenance and facilities reporting
Liaising and communicating effectively with all appropriate operational departments
Developing and cultivating strong working relationships with all stakeholders: guests, ownership and team members
Effectively conflict management with guests and team members
Verifying requests for fills, credits and inventories




Ensuring compliance with licensing laws, health and safety and other statutory regulations
Performing other duties as assigned
Candidates will demonstrate the following qualifications:
Minimum of 2 years’ experience in a management role
High School Diploma; Post Secondary education or a suitable combination of education and experience an asset
Must have superior verbal and written communication skills; problem solving abilities
Must be reliable and diligent, while maintaining a high level of integrity and confidentiality
Computer literacy in MS Office
Willingness to learn, develop and achieve new skills for personal and professional development
Proven leadership, managerial and motivational skills.
Able to manage a large variety of projects and tasks simultaneously.
Ability to obtain Serving it Right certificate
The ability to successfully obtain a Criminal Record Check through the Independent Gambling Control Officer(IGCO)
An understanding of the close working relationship with BCLC technical staff and a thorough knowledge of the BCLC Policy & Procedures as they apply to machine gaming.
Experience in Food & Beverage Management an asset
Knowledge of the gaming industry standards an asset
A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence
Candidates must be ready and willing to work evenings, weekends and holidays. Candidates must be willing to learn different jobs to support the business, wearing different hats. The scheduled hours of work will be based on business needs.

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📌 Relief Gaming Shift Manager-DWC (British Columbia)
🏢 Great Canadian
📍 British Columbia