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Victoria, BC, CA, V9A 7C5 Victoria, BC, CA

Jobs by Category: Retail

Job Function: Retail

Status: Full Time

Schedule: Regular

Description
This isn't just a management job—it's your chance to lead and grow a business.

Are you a leader who values autonomy, accountability, and meaningful impact? Do you wantthe opportunity to make strategic decisions with the full support and resources of a nationalbrand behind you? Do you lead with resilience, make data-driven decisions, and develop othersto reach their full potential through thoughtful coaching?

As a Store Manager with our TELUS family, you'll take shared accountability for store success across Sales, Customer Experience, Operations, and People. You'll make strategic, data-driven decisions, leverage insights to diagnose performance and identify opportunities, and collaborate with your team to execute a shared vision. You'll prioritize customers in every decision, balance business goals with genuine care for your people, and approach every day with an ownership and partnership mindset. You won't just manage a store; you'll help grow a business forward.

What You'll Do

Deliver Business Results

Take shared accountability for store performance with commitment and determination

Use data and metrics to identify opportunities and make strategic decisions

Balance priorities to optimize productivity and support growth

Unlock each team member's potential through regular coaching and feedback

Build clear development plans that help your team grow and succeed

Create an environment where people thrive and perform at their best

Build a customer-first culture where your team consistently delivers exceptionalexperiences

Grow your store's impact by coaching your team to build lasting customer relationshipsthat extend far beyond the initial sale, from first visit to long-term loyalty

Lead by example and inspire your team to achieve holistic success

Lead with Clarity & Connection

Communicate with clarity and transparency so your team understands the "why"





Build trust-based relationships and foster a positive, collaborative environment

Proactively recruit top talent and set new team members up for success

What We Offer

Rewards That Reflect Your Impact

Ability to earn rewarding monthly performance bonuses on top of a competitive salary

Additional sales incentives like cash prizes, phones, accessories and trips

Comprehensive benefits, including a wellness account starting from day one to meet theneeds of you and your family

TELUS Pension and Share Purchase Plan with generous company contributions

Exclusive employee discounts on products, services and local businesses

A Culture Where You Can Thrive

A recognition-first culture where your wins are celebrated and we invest in your growth

Career advancement opportunities within Telus Retail Limited or across TELUS

Mentorship from top performing sales leaders who want to see you succeed

The opportunity to lead with purpose and give back to your community

Qualifications
You're the kind of person who is:

Results-Oriented & Accountable: Self-motivated, resilient, and takes ownership of outcomes

Inspiring & Collaborative: Guides and motivates teams through strong communication and relationship building

Positive & Adaptable: Brings energy and embraces change with confidence

Data-Driven: Uses metrics to identify opportunities and make informed businessdecisions

Coach & Mentor: Develops talent through coaching and feedback, empowers team members to reach their potential, and builds a high-performing culture

Customer-Centric: Places customers at the center of decisions and genuinely caresabout delivering exceptional retail experiences

Cutting-edge Thinker:



Brings fresh ideas and creative solutions to running your store

Who Will Be Successful

You will be successful if you are...

Results-Oriented & Accountable - Resilient - Inspiring - Adaptable - Customer-Centric - Data-Driven - Innovative - Positive - Collaborative

Salary Range: $53,000 to $76,000

You will be successful if you are...
Job Type: This is for a current vacancy

A bit about us
We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

We want to be THE place to help Canadians to connect their lives with technology. We have the latest gadgets and digital services. Our stores are designed to be interactive. So now we are looking for enthusiastic, tech-savvy, interesting, and interested team members to join our retailteam.

You're looking. We're hiring. Join the team.
We are honoured to be recognized
Accessibility
TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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📌 Store Manager | Tillicum Centre (British Columbia)
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