Are you an experienced Body Shop Estimator with a passion for customer service and a strong understanding of collision repair and insurance processes? Adecco is currently recruiting for a permanent Automotive Collision Estimator role in Ottawa, Ontario. This is an exciting opportunity to join a reputable organization where your expertise in vehicle damage assessment, repair planning, and customer communication will directly contribute to an exceptional client experience.
If you're detail-oriented, organized, and thrive in a fast-paced collision repair environment, we want to hear from you!
Pay Rate: $28.40/hour + Monthly Bonus + Signing Bonus
Shift: Monday to Friday, 8:00 AM – 5:00 PM
Job type: Permanent | Full-time
Vacancy Status: This posting is for an existing vacancy .
Responsibilities: As a Body Shop Estimator, you will serve as the primary point of contact for customers throughout the repair process, ensuring accurate estimates and a seamless experience from appraisal to vehicle delivery.
Customer Service & Vehicle Appraisals Welcome customers in a professional, friendly, and positive manner
Perform detailed vehicle damage inspections and appraisals
Prepare accurate and comprehensive collision repair estimates
Clearly explain repair procedures, timelines, and available options to customers
Deliver exceptional customer service throughout all stages of the repair process
Create repair estimates for customers, insurance providers, and internal departments
Ensure all repair operations, touch-ups, refinishing, polishing, and customer requests are included in estimates
Accurately document repair details, conversations, and customer instructions within estimating systems
Process supplemental estimates ("additionals") promptly to prevent delays




Coordinate repair workflows with technicians and internal departments
Parts & Scheduling Management Order required parts and maintain accurate ordering documentation
Schedule repairs once all necessary parts have arrived
Monitor repair progress and proactively communicate updates or delays
Coordinate vehicle delivery timelines with internal teams
Insurance & Relationship Management Maintain strong working relationships with insurance companies and partners
Communicate repair updates and estimate changes as required
Follow up on pending or unsold estimates to maximize conversion opportunities
Ensure compliance with company policies, procedures, and industry regulations
Qualifications and Skills: Previous experience as a Body Shop Estimator, Collision Estimator, or Automotive Damage Appraiser
Strong working knowledge of Mitchell and Audatex estimating systems
Excellent computer and estimating software skills
Strong understanding of collision repair processes and insurance procedures
Exceptional customer service and relationship-building abilities
Solid sales aptitude and customer-focused mindset
Excellent verbal and written communication skills
Strong mathematical, analytical, and problem-solving abilities
Ability to accurately assess vehicle damage and repair requirements
High attention to detail and organizational skills
Ability to thrive in a fast-paced environment
Valid driver's license with a clean driving record
Must be legally eligible to work, and reside in Canada
Here's why you should apply: Competitive pay of $28.40/hour
Monthly performance bonus
Signing bonus
Permanent, full time opportunity
Collaborative and supportive work environment
Opportunity to build strong relationships with customers and insurance partners
Career growth within a well-established automotive repair operation

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📌 Estimator - Collision Centre (Quebec City)
🏢 Adecco
📍 Quebec City