Application Deadline:09/03/2026Address:100 King Street WestJob Family Group:TechnologyProvides leadership and direction for the delivery, support, stability, and risk management of critical technology applications and services supporting the assigned portfolio group. Accountable for ensuring operational excellence, maintaining system health, proactively managing technology risk and operational defects, strengthening control and prevention practices, and responding effectively to problems and incidents. Partners with technology, business, and vendor stakeholders to understand gaps, balance priorities, influence outcomes, and remove barriers to effective service delivery.Establishes goals and performance objectives that align with business and technology priorities. Monitors, measures, and reports results in a proactive manner.Works effectively with internal stakeholders and external partners to ensure objectives, service expectations, and delivery commitments are being met.Provides oversight and coordination for technology risk, audit, compliance, and remediation activities for key applications, including related exams, fieldwork, and review activities.Tracks the progress of remediation activities for control gaps identified through enterprise control programs, application security and vulnerability testing, Internal Audit, self-testing, or controls self-assessment.Creates, maintains,



and regularly reviews business continuity and disaster recovery plans for supported applications and services, ensuring alignment with enterprise standards.Works closely with Technology Infrastructure, Development, Testing, and Engineering teams to support integrated and independent releases, software and hardware upgrades, server upgrades, and related production changes.Identifies opportunities to improve monitoring, application stability, incident response, and speed of root cause determination. Provides monitoring of the setting during releases or independent changes and tracks changes to production.Provides ongoing oversight for core vendor engagement and delivery. Ensures service level agreements are met and delivery occurs in accordance with agreed standards.Maintains oversight for application maintenance, operational, and vendor-related budgets within assigned areas of responsibility.Drives adoption of application security, technology privacy, privilege management, and vulnerability management controls as part of the Software Development Life Cycle (SDLC), site reliability engineering, and production management (DevOps) processes for on-prem, SaaS, and cloud native applications and services.Within the mandate of this role, promotes and supports the

📌 Director, Critical Services (Toronto)
🏢 Bank of Montreal
📍 Toronto