We are Paramount Commerce, a leading fintech company focused on simplifying payments in Canada.

Since the early 2000s, we have redefined online purchasing by introducing a way to pay directly from a bank account, bypassing credit cards or e-wallets.

Our commitment is to provide the highest standards of security and risk management that support seamless payments and rich data.

As we strengthen our position in Canada, we are strategically positioning ourselves for global expansion.

To achieve our goals, we are seeking talented professionals who can push the boundaries of innovation, contributing to our growth across Canada and worldwide.

Join us at Paramount Commerce, where we not only follow fintech trends but shape them.

We are seeking a Support Specialist to join the Paramount Commerce Team.

The Support Specialist''s primary responsibility is to provide our customers with exceptional experiences at every interaction point.

What will you do? Respond to customers through our digital channels to quickly resolve their inquiries, requests and complaints.

Clearly understand Paramount Commercesproducts & services to effectively respond to customers.

Work with various departments within the organization and seek resolution to customer inquiries in a timely manner.

Ensure that all customer responses are complete, properly maintained and are managed by following our specific internal processes.

Work with a process improvement mindset to identify challenges and suggest/provide recommendations.

Monitor customer accounts for any potentially fraudulent activity, and take appropriate action where needed.

Participate in special projects to improve product and service quality and customer satisfaction.

Ability to work a variety of shifts that will fall between Monday to Sunday, 8:00AM - 12:00AM EST OR 4:00PM - 12:30AM Other administrative duties as assigned.

What we are looking for: 2 years of experience in a contact center environment, preferably in Chat and Email support.

Understanding of contact center metrics and KPIs.

Working knowledge of online payment rules and regulations is an asset.

Apositive, energetic, can-do attitude.

Team player and collaborative.

Effective verbal and written communication skills.

Ability to multitask and use multiple digital platforms at once.

Experience using Genesys Cloud is an asset.

Why Paramount Commerce? Canadian Company with over 22 years of history Competitive salary + performance bonus Generous Vacation + Summer Fridays Health & Dental Benefits + Wellness Spending Account Retirement savings matching plan Hybrid work environment Thursdays in Toronto office Quality Hardware provided to do your work Parental leave top up program Birthday Day Off Quarterly Socials & Volunteer Days The salary for this full-time position is: $47,000 - $55,000 CAD.

Final compensation will be dependent on experience, skillset, and role related qualifications, and will include advantages and bonus as per company policy.





Please note that base salary ranges may differ based on location and local currency. AI Disclosure We use technology assisted tools, including artificial intelligence, to support parts of our recruitment process (such as resume screening, note taking, and interview scheduling).

These tools are designed to support, but never replace human judgement.

All hiring decisions are made by humans, and we are committed to fair, inclusive, and bias-aware hiring practices. DEI At Paramount Commerce, we are proud to be an equal opportunity employer, and we do our best to make sure all people feel supported and connected at work.

We practice ethical and fair hiring processes and strongly encourage applications from diverse backgrounds.

We believe that different perspectives, experiences, backgrounds, and skill sets are what make for high performing teams, and we are committed to creating a place for our employees to be their authentic selves.

Don''t worry if you don''t check every box.

If you''re excited about this role and think you''d be a good fit, we encourage you to apply.

Accommodations Accommodations are available on request for candidates taking part in all aspects of the recruitment process.

If you require any accommodation, please let us know and we will work with you to provide the necessary support. ----- Chez Paramount Commerce, nous sommes un chef de file de la technologie financire ( fintech ) ax sur la simplification des paiements au Canada.

Depuis le dbut des annes 2000, nous avons redfini les achats en ligne en introduisant une mthode de paiement direct partir d''un compte bancaire, sans recourir aux cartes de crdit ni aux porte-monnaie lectroniques.

Notre engagement est d''offrir les plus hautes normes de scurit et de gestion des risques afin de soutenir des paiements fluides et une exploitation riche des donnes.

Tout en renforant notre position au Canada, nous nous positionnons stratgiquement en vue d''une expansion mondiale.

Pour atteindre nos objectifs, nous recherchons des personnes talentueuses capables de repousser les limites de l''innovation et de contribuer notre croissance au Canada et l''international.

Joignez-vous Paramount Commerce, une entreprise qui ne se contente pas de suivre les tendances de la Fin

Tech, mais qui les faonne.

Nous sommes la recherche dun ou d''une spcialiste du soutien la clientle pour rejoindre lquipe de Paramount Commerce.

La responsabilit principale du ou de la spcialiste consiste offrir nos clients des expriences exceptionnelles lors de chaque interaction.

Vos responsabilits Rpondre aux clients par le biais de nos canaux numriques afin de rsoudre rapidement leurs demandes,



leurs questions et leurs rclamations.

Comprendre clairement les produits et services de Paramount Commerce afin de rpondre efficacement aux clients.

Collaborer avec divers services au sein de lorganisation et chercher rsoudre les demandes des clients dans les meilleurs dlais.

Veiller ce que toutes les rponses apportes aux clients soient compltes, adquatement documentes et gres conformment nos processus internes spcifiques.

Travailler dans une optique damlioration continue pour cibler les dfis et formuler des recommandations.

Surveiller les comptes clients afin de dtecter toute activit potentiellement frauduleuse et prendre les mesures appropries au besoin.

Participer des projets spciaux visant amliorer la qualit des produits et services ainsi que la satisfaction de la clientle.

Capacit travailler selon des horaires varis, rpartis du lundi au dimanche, entre 8 h 00 et 0 h 00 (HNE) OU entre 16 h 00 et 0 h 30.

Effectuer dautres tches administratives connexes selon les besoins.

Votre profil 2 ans dexprience dans un environnement de centre de contacts, de prfrence en soutien par clavardage et par courriel.

Bonne comprhension des mtriques et des indicateurs cls de performance (KPI) propres aux centres de contacts.

Connaissance pratique des rgles et rglementations lies aux paiements en ligne (un atout).

Attitude positive, dynamique et axe sur les solutions ( can-do attitude ).

Esprit dquipe et sens de la collaboration.

Excellentes comptences en communication verbale et crite.

Capacit grer plusieurs tches de front et utiliser simultanment diffrentes plateformes numriques.

Exprience avec loutil Genesys Cloud (un atout).

Pourquoi choisir Paramount Commerce? Entreprise canadienne avec plus de 22 ans dhistoire Salaire comptitif + prime de rendement Vacances gnreuses + vendredis dt Assurance soins de sant et de soins dentaires + Compte de dpenses bien-tre Rgime dpargne-retraite avec cotisation de lemployeur Environnement de travail hybride (le jeudi au bureau de Toronto) Matriel informatique de qualit fourni pour accomplir votre travail Programme de prestations complmentaires de cong parental Jour de cong pour votre anniversaire Activits sociales trimestrielles et journes de bnvolat Divulgation salariale: Le salaire pour ce poste temps plein se situe entre 47 000$ et 55 000$ CAD.

La rmunration finale dpendra de lexprience et des qualifications pertinentes.

Exigence linguistique La connaissance de langlais peut tre requise afin de collaborer avec des collgues, partenaires et clients situs lextrieur du Qubec.

Diversit, quit et inclusion Paramount Commerce est un employeur souscrivant au principe de lgalit daccs lemploi.

Nous valorisons la diversit des perspectives, des expriences et des parcours.

Si ce rle vous intresse, mme si vous ne rpondez pas tous les critres, nous vous encourageons postuler.

Des accommodements sont disponibles sur demande toutes les tapes du processus de recrutement.

📌 Support Specialist (Morning or Evening shift) (Toronto)
🏢 Paramount Commerce
📍 Toronto