Contract, Toronto, Working Hours: EST 6 months + Extension 40 hours/week Must Haves 10+ years in IT Service Management , process analysis , and operational support 3+ years supporting Incident Management , Problem Management , Change Management , and Systems Availability Advanced Excel reporting , data management , external data sources , and report automation ITIL Foundation , IT Metrics , KPI reporting , and workflow/process design Bachelors degree in computer science with a focus on analytics Nice to Have Experience with Service

Now Project management experience Responsibilities Create and maintain ITSM process reporting Automate reporting from data sources where possible Define and maintain Service Management reporting formats, data sources, and definitions Analyze process activities and process data to identify reporting and process improvements Coordinate with Managed Services Providers on ITSM data and process activities tied to SLAs and key measures Contribute to process documentation and communication Facilitate process forums, meetings, and meeting action management

📌 ITSM Analyst (2-3 years) to support IT Service Management process analysis and reporting using ITSM, ServiceNow, and advanced Excel reporting (Toronto)
🏢 S.i. Systems
📍 Toronto