Job Description As part of the Westlund/EMCO Water Solutions team, you will be dedicated to serving specialists within municipal water and wastewater infrastructure, providing industry-leading expertise for products found ''inside the fence'' of wastewater treatment plants, reservoirs, and pumping stations.

You will work closely with engineers, contractors, and municipal specialists to manage complex projects, interpret mechanical bills of material, and supply piping, valves, fittings, and specialized equipment.

To achieve success in the position, you will: Represent the Profit Centre in a qualified manner Uphold our core values and ethics with every interaction Build long lasting, loyal, and profitable customer Take initiative, be persuasive by using excellent communication and selling skills Know the products at the Profit Centre Be an effective part of the team at the Profit Centre Additional duties include: Process sales orders and turn quotations into orders through customer interactions, primarily over the phone Grow customer base; develop new customers using outbound calling campaigns Use interpersonal skills to strengthen relationships with existing customers and increase market share Maintain relationships with established key accounts and ensure that their requests are met Act as a project manager (as needed) for large projects, which includes keeping detailed records of lead times and communicating lead time updates to the customer Investigate and resolve customer issues such as pricing deductions and product returns Interact with and assist customers who come to the Profit Centre to pick up orders Obtain delivery details from customers on when/where orders are needed Stay up to date with customer projects and anticipate product needs Expedite customer material with vendors when required Follow up with customers on quotes and outstanding orders Support the Outside Sales and Counter Teams with customer orders and issues Be an integral part of the team supporting all activities that occur at the Profit Centre Communicate to the Profit Centre Manager and Credit Department any changes in a customers business that might cause a credit risk Be comfortable analyzing construction blueprints to best serve the customer Meet or exceed the Profit Centres gross profit and sales targets Perform other tasks as requested by the Profit Centre Manager Qualifications What we are looking for from you: A minimum of 1 year of experience in customer service or inside sales contractor experience preferred Proficient in the use of Microsoft Office software Outstanding customer service and telephone skills Possess a high level of attention to detail and strong organizational abilities; must be able to multitask and balance many different deadlines Strong written and verbal communication skills to build and maintain strong working relationships with customers, vendors, and teammates Ability to identify customer requirements and provide profitable solutions and close the sale Intermediate math skills and ability to learn applicable operating and quotation software systems Additional Information Salary Range - $50,000-$70,000 EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces.

All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law.

We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

📌 Inside Account Manager (Mississauga)
🏢 Westlund
📍 Mississauga