Description: Key

Responsibilities: Facilitateavarietyofdesign-thinkingactivitiesandcollaborativesessionstounderstandtheinfrastructurerequirementsneededtohosttheBMCHelixITSMSolution.

Planandexecuteresearchtounderstandexpectations,behaviorsandneedstoinformdesigndecisions.

Developuserpersonas,journeymaps,servicedesignblueprints,informationarchitecturediagramsandotherdesignartefactsassuitstheneedsofthemigrationprojectormigrationteam.

Collaboratewithandadvisetheproductandinfrastructureteamsonarchitecturaldesign. 1.

Architectural

Document Experienceandskillsonupgradingapplicationsto

Cloudor

SaaSenvironmentsareespeciallydesired.

Experienceimplementingthesolutionsatagovernmentorotherlargeorganizations.

AbletoanalyzealargeBMCRemedyimplementation,identifyingcustomizations,integrationsandotheradditionstotheoutoftheboxsolution.

Specifictechnologyskillsdesired,alongwithBMCRemedyskills,includeworkingwith

CloudenvironmentssuchasAWSand

Azure,managed

KubernetesenvironmentssuchasAKSandEKS.

Additionalexperienceandskillswith

Open

Sourceand

Cloudsoftwareincludingbutnotlimitedto: Linux(RHEL,CentOSorsimilar),Harbor,Jenkinsand

Kuberneteswouldbeuseful.

AsolidunderstandingofITSMprocessesisrequiredandtheabilitytoworkalongsidegovernmentprocessexpertstoaddressanyconcernsraised.

Experienceresearchingandapplyingindustrybestpracticestosupportthemigrationandgatherthedatatoinformthedesigndecisions,providingrationalefordesigndecisionsingroupsettingswithmultiplestakeholders.

Communication,negotiationandpartnershipskills.

Architectureskillsand

Project

Managementskills.





Experienceusingcommunicationskillstodiscussissues,seekcommongroundbetweenparties,leaddevelopmentofsolutionsanduserexperiencedevelopment requirements.

Abilitytocommunicatevisuallyaswellasinverbalandwrittenformats.

Strongfacilitationskillstoleaddesigndiscussionsandnegotiations,presentrecommendationsandadvicetostakeholdersonweb/contentdesignandstrategy.

Abilitytocollaborateandprovideleadershipandadviceondigitalproductdevelopment.

Experiencebuildingrelationshipsliaisingwithexternalpartnersandvendorstocoordinateprojectsandshareinformation. 2.

Project

Planning/Management Usingcommunicationskillstodiscussissues,seekcommongroundbetweenparties,leadthedevelopmentofthemigrationplan.

Abilitytocommunicatevisuallyaswellasinverbalandwrittenformats.

Strongfacilitationskillstoleaddesigndiscussionsandnegotiations,presentrecommendationsandadvicetostakeholdersonweb/contentdesignandstrategy.

Abilitytocollaborateandprovideleadershipandadviceonplandevelopment.

Provenexperiencebuildingrelationshipsliaisingwithexternalpartnersandvendorstocoordinateprojectsandshareinformation.

Evaluation

Breakdown: 1.

Portfolio

Review-10% Parameters: Adequateportfolioofpastworkwithdetailsoftheirinvolvementwitheachproject. 2.

Architectural

Experience-15% Parameters: Examplesofpreviousworkexperience. 3.

Planning-10% Parameters: Examplesofpreviousworkexperience. 4.BMCHelix ITSMExperience-20% Parameters: Examplesofpreviousworkexperience. 5.

Experiencein

Cloudand

Open

Source

Software-15% Parameters: Examplesofpreviousworkexperience

Cloudbasedtechnology.

📌 Solution Architect 5992 (Toronto)
🏢 Foilcon
📍 Toronto