Title: ServiceNow QA Engineering Practice Lead Requisition ID: Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. We are seeking an experienced ServiceNow QA Engineering Practice Lead to grow and lead our ServiceNow quality assurance discipline. In this role, you will define testing standards, drive automation strategy, and act as a technical authority for quality across all ServiceNow implementations, upgrades, and integrations. You will partner with platform engineers, architects, and business stakeholders to embed quality throughout the delivery lifecycle. Responsibilities Define and own the ServiceNow QA practice vision, standards, and roadmap aligned with organizational goals. Establish testing frameworks, methodologies, and best practices for functional, regression, integration, and performance testing on the ServiceNow platform. Lead, mentor, and grow a team of QA engineers and analysts, fostering a culture of quality and continuous improvement. Act as the primary point of contact for QA governance across all ServiceNow delivery streams. Design and implement end-to-end automated test suites using ServiceNow ATF (Automated Test Framework). Architect test environments, data strategies, and CI/CD pipeline integrations to enable continuous testing. Lead test planning, risk assessment, and coverage analysis for platform upgrades (e.G., Australia, Brazil releases) and major feature deployments. Oversee performance and load testing initiatives for high-traffic workflows and integrations. Review and approve test plans, test cases,



and defect triage processes. Partner with ServiceNow architects, developers, and product owners to ensure requirements are testable and acceptance criteria are defined early. Collaborate with ITSM, ITAM, IRM, and HR Service Delivery product teams to understand scope and quality risks. Communicate testing status, quality metrics, and risk posture to senior leadership and steering committees. Drive shift-left testing practices, embedding QA into sprint planning and design reviews. Evaluate, select, and implement QA tooling (test management, defect tracking, reporting dashboards). Define KPIs and quality metrics — defect escape rate, test coverage, automation ROI — and report regularly. Establish and maintain a test data management strategy compliant with data privacy requirements. Drive adoption of DevOps and Agile QA practices across ServiceNow delivery squads. Actively collaborate on Agile project teams throughout the SDLC. Ensure business and technical requirements are met. Coordinate with Business Analysts, Scrum Masters, and external service providers. Train junior analysts on systems, environments, standards, and methodologies. Provide coaching, feedback, and support on team objectives and conflict resolution. Share application and process expertise across the QA team. Act as a lead for the QA team. Ensure adherence to Scotiabank’s Values, Code of Conduct, and Global Sales Principles. Maintain effective business controls to meet operational, compliance, AML/ATF/sanctions, and conduct risk obligations. Understand and apply the

📌 Servicenow Qa Engineering Practice Lead (Toronto)
🏢 Scotiabank
📍 Toronto