Duration: Until 19 Jan (possibility of extension) Location: Hybrid - Markham (50% in office - All training will be completed on site and is approximately 2 weeks in duration) Call Centre Hours are Monday-Friday 8 am-8 pm and Saturday 8:30am-4:30pm Shifts will fluctuate within these Call Centre hours Candidates must be flexible and reliable to work rotating shifts, including evening shifts to 8pm and Saturdays am to 4:30pm Hourly Pay Rate: $18/- to $19.56/- Must Have Skills: 1-2 years experience in a contact center environment preferably within insurance/banking industry Ability to multi-task in a fast-paced setting Quick to adapt to an evolving surrounding Professional telephone/email skills and etiquette.

Proficiency in word processing, excel and various web-based programs/Windows applications Clear and concise supportive communication and interpersonal skills Analyze and resolve customer concerns (problem solving skills)



Attendance and punctuality are imperative Adaptable to work in rotating shifts Job Responsibilities: Provide ''brilliant'' customer service to Licensed Insurance Advisors and other staff from both the Contact Centre, Insurance Branches and Customers Investigate and resolve discrepancies in a joint effort with our insurance partners and underwriters on billing related matters Act as Company Ambassador in supporting inbound billing inquiries Communicate clearly, effectively, and empathetically to customers both through telephony and electronic means via email resolving issues Interpret and identify the customers needs and respond appropriately and professionally Obtain relevant information systematically to provide a seamless interaction with our customers when supporting their inquiry Take ownership of customer relations through service and commitment to follow through

📌 Jr. Account Analyst (Customer Service Representative) to support billing inquiries for a large insurance client - 2912 (Toronto)
🏢 S.i. Systems
📍 Toronto