What you will be doing: Lead business analysis activities across complex service transformation work Analyze current-state processes, policies, systems, data flows, and client interactions Facilitate workshops, interviews, and stakeholder engagement sessions Document business requirements, process models, and supporting materials Develop future-state business processes and service models Support options analysis, recommendations, and decision-support materials Identify risks, impacts, and dependencies Translate business needs into user stories and acceptance criteria Support backlog development, refinement, and prioritization Collaborate closely with product owners, business owners, and delivery teams Support sprint/iteration planning and validation activities What you must have: Minimum 7 years of business analysis experience within the last 10 years Proven experience leading stakeholder engagement and requirements gathering Strong experience documenting current-state and future-state processes Experience preparing business requirements, options analysis,



and recommendations Hands-on agile business analysis experience (user stories, acceptance criteria, backlog management) Experience working with product owners and digital delivery teams Comfortable operating in hybrid or iterative delivery environments Excellent facilitation, communication, and documentation skills Nice to have: Experience with life-event or citizen-facing service transformation Experience in public sector or government digital initiatives Experience with human-centred design or service design methods Experience supporting digital service modernization Previous experience working with provincial government ministries Salary/Rate Range :$80.00 -$100.00/hr Thank you for your interest in this opportunity.

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📌 Business Analyst (Victoria)
🏢 TEEMA
📍 Victoria