**The Opportunity**
Reporting to the Head of AI, Canada, the role leads the Canada AI Delivery function and is responsible for transforming approved priorities into scalable, production-ready solutions that deliver measurable business value.

The successful candidate will oversee multidisciplinary teams and work closely with business leaders, technology partners, data teams, and AI practitioners to accelerate the delivery of creative AI-powered capabilities.

This role sits at the intersection of business transformation, technology, and execution.

It requires a leader who can translate strategic ambition into outcomes, navigate complex cross-functional environments, and build the delivery capabilities required to scale AI at enterprise level.

Success in this role requires balancing speed, innovation, and operational excellence while ensuring AI solutions are scalable, reusable, responsible, and aligned to business objectives.

Unlike traditional delivery leadership roles focused on project execution, this role is responsible for helping Canada AI evolve from delivering individual AI use cases to building scalable, reusable AI capabilities that drive enterprise-wide impact.

The AVP will play a critical role in establishing modern AI delivery practices, accelerating organizational maturity, and enabling the next generation of AI-powered business outcomes across Manulife Canada.
**Position Responsibilities**
**Build and Scale Canada's AI Delivery Capability**
Lead the evolution of Canada AI's delivery organization, establishing the people, processes, operating model, and execution disciplines required to deliver AI solutions with speed, quality, rigor, and consistency at enterprise scale.
**Accelerate AI-Powered Business Outcomes**
Lead multidisciplinary teams responsible for transforming business priorities into deployed and adopted AI solutions, ensuring initiatives move beyond experimentation and deliver measurable value for customers, advisors, employees, and business partners.
**Drive Modern AI Delivery Practices**
Champion agile delivery, rapid prototyping, iterative development, product-centric thinking, and continuous improvement practices that increase delivery velocity, predictability, and execution quality while fostering a culture of accountability and innovation.
**Build Reusable and Scalable AI Capabilities**
Drive the transition from one-time AI use cases to reusable products, platforms, and capabilities that can be leveraged across multiple business units, creating greater efficiency, consistency, and enterprise impact.
**Lead Enterprise Delivery Across Complex Stakeholder Ecosystems**
Partner across business, technology, data, operations, risk, and global AI teams to align priorities, resolve barriers, manage dependencies, and ensure successful execution of strategic AI initiatives.
**Develop High-Performing Teams and Future Leaders**
Build and mentor exceptional delivery leaders and multidisciplinary teams while strengthening organizational capabilities, succession depth, and delivery excellence across the Canada AI function.
**Required Qualifications**
12+ years of progressive leadership experience delivering large-scale technology, digital, data, analytics, AI, or business transformation initiatives within complex enterprise environments.

Proven experience leading multidisciplinary teams responsible for delivering solutions from concept through deployment, adoption, operationalization, and value realization.





Demonstrated success building and scaling modern delivery organizations, including agile teams, delivery governance, operating models, and execution disciplines that improve speed, predictability, and business outcomes.

Experience leading the delivery of enterprise AI, machine learning, generative AI, intelligent automation, or advanced analytics solutions in production environments.

Strong understanding of modern AI technologies and delivery approaches, including machine learning, generative AI, agentic AI, cloud-based platforms, rapid prototyping, iterative development, and product-centric delivery models.

Demonstrated experience transforming organizations from project-based delivery approaches toward product, platform, or capability-based operating models that emphasize reuse, scale, and sustainable value creation.

Experience designing, delivering, or scaling reusable technology products, platforms, or enterprise capabilities that serve multiple business units, customer groups, or operational stakeholders.

Proven ability to lead complex cross-functional initiatives involving business, technology, data, risk, operations, and external partners while managing competing priorities and organizational dependencies.

Experience working across global or distributed teams, leveraging shared enterprise platforms and capabilities to deliver scalable technology and AI solutions.

Strong understanding of Responsible AI principles, model governance, risk management, privacy considerations, and regulatory requirements associated with enterprise AI deployment.

Proven ability to influence executive stakeholders and communicate complex technology and AI concepts to both technical and non-technical audiences.

Experience leading leaders, building high-performing teams, and developing organizational capability within large, matrixed organizations.
**Preferred Qualifications:**
Bachelor's degree in Computer Science, Engineering, Data Science, Mathematics, Business, or a related field.

Advanced degrees such as an MBA, Master's in Artificial Intelligence, Data Science, Engineering, or related disciplines are considered an asset.

Experience delivering solutions within financial services, insurance, healthcare, banking, or other highly regulated industries.
**When you join our team:**
We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite
http://www.manulife.com .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer,



formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a
[email protected] .
**Referenced Salary Location**
CAN, Ontario, Toronto, 250 Bloor Street East
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$129,800.00 CAD - $241,200.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a
[email protected]
para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria.

Si se está postulando para este puesto en los EE. UU., póngase en contacto con
[email protected]
para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 AVP, AI Delivery (Toronto)
🏢 Manulife
📍 Toronto