The
**Director, Underwriting Transformation & Delivery**
leads the execution of individual insurance underwriting transformation initiatives and oversees Underwriting's participation in product, platform, operational, and business change programs across the Canada Segment.

The role leads a team of underwriting subject matter experts and business analysts who support initiatives impacting underwriting and new business operations.

Accountable for delivering transformation initiatives aligned to the long-term underwriting vision, the Director drives process modernization, operational improvements, and business readiness efforts that enhance underwriting effectiveness, customer and advisor experiences, operational efficiency, and risk management outcomes.

Working closely with Product, Current Business, Operations, Technology, Distribution, Risk Management, and Compliance, the Director ensures underwriting expertise, requirements, and risk considerations are effectively incorporated into business initiatives, enabling successful delivery and meaningful business outcomes.
**Position Responsibilities:**
**Underwriting Transformation & Continuous Improvement**
Lead the delivery of underwriting transformation initiatives aligned to the long-term underwriting vision and business objectives.

Identify and implement opportunities to improve underwriting effectiveness, operational efficiency, customer experience, and risk management outcomes.

Drive change management, business readiness, and adoption activities to ensure sustainable business benefits.
**Product & Platform Enablement**
Oversee Underwriting's participation in product launches, product enhancements, platform modernization efforts, and other business initiatives.

Ensure underwriting requirements, operational impacts, and risk considerations are appropriately incorporated into solution design and delivery.

Support successful implementation of business changes through underwriting expertise, impact assessments, and readiness planning.

Build strong partnerships across Product, New Business, Operations, Technology, Distribution, Risk Management, Compliance, and other key stakeholder groups.
**Portfolio Delivery & Resource Leadership**
Establish priorities and manage Underwriting's participation across multiple concurrent initiatives.

Ensure underwriting resources are effectively allocated to support business objectives and delivery commitments.

Monitor initiative progress and escalate risks, issues, dependencies, and resource constraints as appropriate.

Ensure appropriate governance, controls, and risk management practices are embedded throughout initiative delivery.
**Talent Development**
Lead and develop a team of underwriting subject matter experts and business analysts.

Foster a culture of collaboration, accountability, continuous improvement, and innovation.

Build organizational capability in underwriting systems, processes, and business transformation.
**Required Qualifications:**
10+ years of experience in life insurance underwriting, new business operations, product development, business transformation,



or related functions.
5+ years of leadership experience delivering large-scale business transformation, operational improvement, product implementation, or platform modernization initiatives.

Demonstrated experience leading cross-functional teams through complex business and technology change initiatives.

Strong understanding of underwriting philosophies, processes, systems, and risk assessment practices.

Proven ability to influence stakeholders and drive outcomes across multiple business functions.

Experience leading cross-functional teams through complex change initiatives.

Experience partnering with Product, Technology, Operations, Risk Management, and Distribution teams.

Bachelor's degree in Business, Finance, Insurance, Risk Management, or a related field.

Proven people leadership and talent development experience.

Experience leading business transformation and change initiatives.

Strong strategic thinking and execution skills.

Exceptional executive communication and stakeholder management abilities.

Strong influencing and negotiation skills.

Ability to lead and collaborate across cross-functional teams.

Sound judgment with a risk-based approach to decision-making.

Strong prioritization, problem-solving, and execution capabilities.
**Preferred Qualifications:**
Project management, change management, or operational excellence certifications considered an asset.
**When you join our team:**
We'll empower you to learn and grow the career you want.

We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we'll support you in shaping the future you want to see.

The role being advertised is an existing vacancy.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor.

Para obtener más información acerca de nosotros, visite
http://www.manulife.com .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad.

Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas.

Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía,



religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo.

Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud.

Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes.

Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a
[email protected] .
**Referenced Salary Location**
CAN, Ontario, Toronto, 250 Bloor Street East
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$125,100.00 CAD - $175,100.00 CAD
Los empleados también tienen la oportunidad de participar en programas de incentivos y recibir una compensación vinculada al rendimiento empresarial e individual.

El salario real variará según las condiciones del mercado local, la geografía y factores relacionados con el puesto como conocimientos, habilidades, requerimientos, experiencia y educación/formación.

Si solicitas este puesto fuera de tu ubicación principal, por favor escríbenos a
[email protected]
para conocer el rango salarial correspondiente a tu ubicación.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar.

También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera.

Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria.

Si se está postulando para este puesto en los EE. UU., póngase en contacto con
[email protected]
para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process.

For more information, please refer to our personal information collection statement (https://careers.manulife.com/global/en/talentacquisitionprivacystatement) .

📌 Director, Underwriting Transformation & Delivery (Toronto)
🏢 Manulife
📍 Toronto