Become an IT Support Analyst at 360Kids, where you will enhance IT services to support our community programs. This role prioritizes providing technical support and collaborating with external vendors.

As an important part of 360Kids, the IT Support Analyst will report to the Director of Finance and Administration. Your primary responsibilities include Level 1 technical support, hardware diagnostics, and system troubleshooting. Your expertise will support the organization's efforts in creating a safe and secure environment for youth and families in York Region.

Key Responsibilities:

- Respond to staff IT support requests efficiently
- Troubleshoot network and software systems with third-party providers
- Conduct hardware repairs and manage IT assets




- Ensure security compliance in user account provisioning
- Deliver excellent customer interactions at the Service Desk

Requirements:

- Degree or diploma in Information Technology or similar
- At least 3 years of relevant technical support experience
- Proven skills in a client-facing IT role
- Familiarity with Microsoft 365 and cybersecurity measures
- Valid driver's license preferred

Bring your IT skills to 360Kids, supporting crucial services for youth in the community.

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📌 IT Support Analyst at 360Kids (Markham)
🏢 360°kids
📍 Markham