JOB DESCRIPTION

Job Title: Customer Service Representative

Department: Customer Service, Sales

Reports To: Walter McGinn

Prepared Date: July 2026

Customer Service Representative

Job Summary

The Customer Service & Sales Representative is responsible for driving revenue through front counter sales, account management, and exceptional customer service. This role serves as a key point of contact for clients, identifying their needs, recommending solutions, and managing projects from initial inquiry through completion. The position also supports the owner with administrative tasks, marketing initiatives, and daily operations to ensure a seamless customer experience.

Key Responsibilities Customer Service & Sales

- Welcome walk-in customers and assist with product inquiries, orders, and project needs.
- Answer incoming phone calls and emails, identify customer requirements, and provide appropriate solutions.
- Gather complete and accurate job specifications and customer information.
- Prepare quotations, estimates, and sales orders.
- Process customer orders accurately and efficiently.
- Build and maintain strong customer relationships through proactive communication.
- Serve as the primary liaison between customers, the sales team, and production.
- Provide clients with updates on job status, timelines, and delivery expectations.
- Perform quality inspections on completed jobs before delivery to ensure company standards are met.
- Maintain accurate customer records, purchasing history, and account information.

Operations & Administration

- Develop a strong understanding of the company's products, services, and production processes.
- Assist with scheduling and managing changing priorities in a fast-paced environment.
- Monitor and respond to Plan Prophet Sales Representative notifications.




- Support marketing initiatives and administrative projects as assigned.
- Assist with daily operational tasks to ensure projects remain on schedule and deadlines are met.

Qualifications

The ideal candidate will have:

- Minimum of 2 years of business-to-business sales and/or customer service experience.
- Proficiency in Microsoft Office Suite.
- Knowledge of the printing and sign industry, including substrates, media, and production methods.
- Strong organizational, time management, and project management skills.
- Excellent verbal and written communication skills.
- Robust attention to detail and commitment to delivering high-quality work.
- Ability to prioritize multiple tasks and solve problems in a fast-paced environment.
- Basic mathematical skills to prepare estimates, review pricing, and process orders.

Education & Experience

- High school diploma or General Education Diploma (GED).
- Three years of related experience in customer service, print sales, print production, or a similar field, or an equivalent combination of education and experience.

Physical Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role.

Employees should be able to sit, stand, walk, use a computer, and occasionally lift or move items weighing up to 25 pounds.

Work Environment

This position is performed in both an office and print production environment with moderate noise levels. Occasional local travel may be required.

Additional Information

This job description outlines the general responsibilities of the position and is not intended to be a comprehensive list of all duties. Responsibilities may change as business needs evolve.

Pay: $20.00-$25.00 per hour

Work Location: In person

📌 Customer Service Representative (Canada)
🏢 Allegra Print Mail
📍 Canada