Key Responsibilities

- Provide excellent customer service and professionalism to all customers via in-person, telephone, email, or web interactions.

- Communicate clearly and concisely with on-the-road employees to give instructions and assistance.

- Answer incoming and make outgoing customer telephone calls.

- Receive and resolve customer questions and concerns within established guidelines.

- Monitor, resolve, document, and report all customer complaints, driver route sheets, call-in sheets, and operational issues in coordination with sales.

- Track customer information and concerns by entering data into the database.

- Research and complete customer refunds, submitting them for approval before sending to Accounts Receivable for payment.

- Maintain new account files.

- Work with supervisors to ensure all missed stops and special pickups are completed daily.

- Provide timely and accurate information regarding missed stops or other customer concerns.

- Generate call-in work orders for drivers.

- Download, distribute, and answer all customer inquiries received via email.

- Process web requests and take phone payments.

- Process customer payments via the internet and accept cash payments as needed.

- Enter new subscription residential accounts into the system.

- Run credit checks on current customers.

- Complete verification forms, service agreements, and pricing matrices for all commercial account changes, additions, and cancellations.

- Key all new and cancelled accounts into the Tower system and verify accuracy.

- Scan all contracts into the system and maintain proper records.

- Assist in completing the Affirmative Action log for all applicants.

- Maintain a positive attitude and promote the GFL Environmental brand by focusing on cooperation, employee partnership, and professional telephone/email etiquette.





- Ensure the customer service area is neat and orderly to properly greet all visitors.

- Conform in all respects with applicable laws, regulations, ordinances, company policies, procedures, and supervisor directives.

- Provide backup assistance for the Office Coordinator as needed.

- Perform other duties and responsibilities as required or requested by management.

Knowledge, Skills, Abilities, and Competencies

- High School Diploma or GED.

- One (1) to two (2) years of customer service call center experience.

- Ability to implement solutions to general and specific customer concerns.

- Ability to work in a fast-paced environment, meet deadlines, and perform under pressure.

- Strong organizational and record-keeping skills.

- Ability to speak and communicate effectively with customers and employees both verbally and in writing.

- Proficient in Microsoft Outlook, Word, and Excel.

- Strong problem-solving abilities.

- Excellent data entry skills.

Physical and Mental Demands

- Ability to stand, sit, walk, use hands and fingers, talk, and hear.

- Visual requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions

- Indoor office environment (95% of the time).

- Moderate noise level.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact [email protected]

Job Details

Job ID:

R38120

Job Profile:

Customer Service Representative I

Job Country:

Canada

Apply for this position

📌 Customer Service Representative (Canada)
🏢 GFL Environmental
📍 Canada