WHO WE ARE

Established in 1995, Progistix is a recognized leader in the design and operation of world-class field service logistics networks. We establish long-term relationships with our clients, integrating client business processes with our own. This facilitates the delivery of proactive service offerings and optimal process improvements that benefit the whole supply chain and add value to the relationship. We design, implement and execute outsourced solutions for major corporations in Canada and for international companies expanding into the Canadian market. We are a leading third-party logistics partner for companies requiring sophisticated field service logistics, critical parts networks and transportation management solutions.

Progistix’s operations are located in major cities across the country, giving our clients efficient and effective access to the Canadian marketplace. We operate out of various provinces such as ON, MB, QC, NS and NFLD, with our Toronto facility being the largest.

Reporting to the General Manager, the Director, Network Operations and Transportation is responsible for directing the day-to-day operations of the Network Fulfilment department and the Transportation Management teams.
RESPONSIBILITIES

- Ensure client satisfaction through effective operational execution, strong customer and vendor relationships, and achievement of all service level agreements, key performance indicators, and budget objectives.
- Lead, coach, and develop a high-performing team within a unionized environment by driving performance management initiatives, fostering a positive and accountable workplace culture, ensuring compliance with company policies and procedures, and supporting employees in achieving operational and customer service objectives.
- Drive and support the Safety 1st culture
- Develop and optimize operational strategies that balance service, cost, and business objectives while leading continuous improvement initiatives across safety, quality, production, maintenance, shipping/receiving, and personnel functions.
- Evaluate process improvements, operational changes, and emerging technologies,



leveraging data-driven analysis to identify opportunities and drive sustainable performance improvements.
- Provide operational oversight to identify, address, and resolve process inefficiencies, equipment downtime, and performance issues that may impact service, quality, or productivity.
- Ensure timely completion of assigned tactical projects in support of strategic imperatives
- Develop and deliver reports, dashboards, presentations, and data visualizations that provide meaningful insights into operational and network performance.
- Oversee advanced modeling, predictive and what-if analyses, and strategic planning studies; collaborate with analytics teams to evaluate operational improvements and present recommendations that enhance network performance and support business objectives.

EXPERIENCE & EDUCATION

- Minimum 10 years of progressive leadership experience in high-volume 3PL and/or transportation operations environments, including experience managing and developing high-performing teams within a unionized workplace.
- Demonstrated ability to foster a positive and collaborative environment for both internal and external customers.
- Lean manufacturing, visual management and six sigma tools application
- Ability to manage multiple projects and priorities simultaneously to timely completion
- Ability to operate in fast-paced, results oriented environment
- Hands-on leadership style with demonstrated success in performance management, change leadership, and creative problem solving.
- Strong organizational, analytical, problem-solving, and decision-making skills.
- Expert knowledge of dispatch operations, transportation management and logistic solutions with a broad knowledge in MOT rules and regulation.
- Advanced technology proficiency, including Microsoft Office (particularly Excel), SAP, Warehouse Management Systems (WMS), RF technology, and routing or dispatching systems.




- Demonstrated knowledge of Transportation pricing techniques, rate structures by mode (including accessorial charges) and the contents of the Carrier transportation contracts with shippers.
- Ability to research trends, keep abreast of emerging technologies, understand and evaluate operational system advancements to provide appropriate recommendations to management.
- Ability to implement network optimization models using off-the-shelf and customized software for simulation of network strategy and alternatives in support of supply chain design decisions.
- Exceptional communication, presentation, and interpersonal skills, with the ability to effectively engage stakeholders at all levels and present complex operational and analytical information clearly.
- Self-motivated strategic thinker with a demonstrated ability to execute against business objectives and deliver results within critical timelines.
- Possessing post-secondary education in Logistics, Supply Chain Management or related discipline is preferred.
- Support transportation functions by selecting cost-effective carriers, and ensuring providers are meeting pickup and delivery requirements
- Ensure carrier compliance to delivery performance standards and manage customer freight claims (OS&D;)
- Oversight and Compliance of Freight Audit and Rate Management
- Rate orders and quotes according to tariffs, provide quotations to client when requested
- Manage and track carrier invoice submissions
- Use TMS system and manual processes to audit invoices
- Generate reporting on audit results

WHY JOIN US

- Work in an environment where safety is our first priority
- Health and Dental Coverage
- Life and disability insurance
- Employee Assistance Program
- Savings Programs (RRSP and NRSP)
- Employee Appreciation Week
- Free on-site Parking

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.
Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.

📌 Director, Network Operations & Transportation (Canada)
🏢 Progistix
📍 Canada